Market Operations & Compliance Leader

Verve, a Credit Union; La Crosse (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

Verve, a Credit Union, is seeking a Market Operations Lead in Wisconsin to ensure compliance and operational excellence across branches. This role supports internal and regulatory audits, coaches staff, and drives consistency in standards and risk controls.

You will collaborate with branch managers and audit teams, monitor cash handling and security controls, and lead process improvements to minimize risk while maintaining high member service quality.

Qualifications

• Associate's degree in business, finance, or related field is required; Bachelor's degree preferred.
• Three years of experience in retail banking operations, branch support, or compliance-related role.
• A combination of education, training, and experience may be considered.
• Must have a valid driver's license and reliable transportation for regional travel.

Responsibilities

• Review branch operational processes for compliance with policies, procedures, and applicable laws (NCUA, BSA/AML, OFAC, Reg CC, Reg E).
• Identify operational gaps or policy deviations and partner with branch leadership to implement corrective actions.
• Monitor cash-handling, vault, ATM, and security controls for accuracy and policy adherence.
• Coordinate and conduct pre-audit readiness checks for branches in the market.
• Support branches in compiling documentation and evidence for audits, and address findings with audit/compliance teams.
• Track audit results and identify market-wide trends or improvement opportunities.
• Provide on-the-job training and refresher courses on procedures, compliance standards, and policy updates.
• Coach staff on audit best practices, record-keeping, and risk mitigation; assist onboarding with training.
• Recommend and implement operational process improvements; share best practices across the market.
• Collaborate with retail leadership to evaluate new tools, systems, or procedures.

Skills

Operational oversight

Regulatory awareness

Coaching/training

Attention to detail

Analytical skills

Clear communication

Education

Associate's degree in business/finance/related field

Bachelor's degree preferred

Tools

Microsoft Office

Core banking systems

Job description

Verve, a Credit Union, is seeking a Market Operations Lead in Wisconsin to ensure compliance and operational excellence across branches. This role supports internal and regulatory audits, coaches staff, and drives consistency in standards and risk controls.

You will collaborate with branch managers and audit teams, monitor cash handling and security controls, and lead process improvements to minimize risk while maintaining high member service quality.