Branch Experience & Operations Lead

JPMorganChase; Madison (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Madison, WI to partner with the Branch Manager and guide the daily operations, ensuring precise transactions, policy compliance, and exceptional client experiences.

You’ll lead a team, greet clients, promote self‑service options, manage cash devices, and uphold loss controls, audits, and regulatory requirements while building lasting relationships with customers.

Qualifications

• You follow policies, procedures and regulatory requirements to keep operations smooth.
• You stay organized and detail‑oriented to juggle multiple tasks efficiently.
• You demonstrate strong leadership and operational proficiency in a collaborative setting.
• You educate and keep the branch team informed and aligned.
• You engage clients with clear communication and build lasting relationships.
• You have 1+ years of retail banking experience and financial service knowledge.
• You can work branch hours including weekends and evenings.

Responsibilities

• Partner with Branch Manager to create a welcoming, high‑quality client experience.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand client needs and guide them to services.
• Lead branch operations, including cash devices, while adhering to policies.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self‑service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Policy adherence

Detail orientation

Leadership

Team education

Client engagement

Retail banking experience

Weekend/evening shifts

Education

High school degree / GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in Madison, WI to partner with the Branch Manager and guide the daily operations, ensuring precise transactions, policy compliance, and exceptional client experiences.

You’ll lead a team, greet clients, promote self‑service options, manage cash devices, and uphold loss controls, audits, and regulatory requirements while building lasting relationships with customers.