Market Manager

Dal-Tile Corp.; Honolulu (HI); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

401k company match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Corp. in Hawaii is seeking a Market Manager to lead the Field Sales team and sales center stores, driving revenue, market share, and customer satisfaction within the assigned geography.

You will execute sales strategies, manage forecasts and budgets, build key account relationships, oversee CRM usage, mentor staff, and ensure adherence to company policies while pursuing annual targets.

Qualifications

• Bachelor's degree or equivalent education and/or experience.
• 6-8 years relevant experience or equivalent education and/or experience.
• 1-3 years of management experience.

Responsibilities

• Lead day-to-day activities of the Field Sales team and sales center stores.
• Collaborate to develop sales forecasts and targets for the geography and field sales team members.
• Build relationships with key customers and address needs of key accounts.
• Conduct market analyses to adapt sales strategies to local trends and competition.
• Ensure CRM system usage and pipeline management by the Field Sales team.
• Monitor budgets, travel and expenses in line with company policies.
• Achieve revenue, budget, and other business objectives for the market.

Skills

Communication

Problem solving

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

The Market Manager is a manager that leads the day-to-day activates of a Field Sales team and sales center stores in sales strategies to drive revenue and customer satisfaction to meet organizational objective. This role will execute strategies to drive sales, expand market share, and ensure customer satisfaction within a geographic area to meet operational goals including annual sales, margin targets, and operating income.

Duties and Responsibilities:

• Participate in sales calls with the Field Sales team member to supplement selling efforts.
• Collaborate with Sales Operations and Sales leadership to develop and manage sales forecasting and targets for the geography and field sales team members.
• Build and maintain relationships with key customers within the geography and collaborate with Sales Representatives to address any needs or issues of key accounts.
• Conduct market analysis to understand local trends, competition, and customer behavior, using insights to adapt sales strategies and approaches to drive sales.
• Conduct regular sales team meetings to review performance, share updates, review best practices, and communicate organizational strategies.
• Serve as a point of contact for the Field Sales team to help resolve customer issues or concerns.
• Ensure the use of the customer relationship management (CRM) system by Field Sales team to manage customer interactions, sales activities, and pipeline management.
• Monitor Field Sales team members selling techniques and customer interactions to evaluate performance and provide constructive feedback on techniques, strategies, and tactics.
• Monitor geographical expense reporting to ensure adherence to budgets and company travel and expense policies.
• Achieves revenue, budget, and other business objectives for each fiscal year for assigned market.
• Develops and implements strategic plans to accommodate corporate goals in assigned market.
• Analyzes sales reports showing sales volumes, profit per sales (EVA), and margins utilizing analytics tools.
• Ensures compliance with HR policies including hiring, firing, performance management, and DOT compliance.
• Performs other duties as needed.

Required Experience and Education:

• Bachelor's degree in a related field or equivalent education and/or experience.
• 6-8 years relevant experience or equivalent education and/or experience.
• 1-3 years of management experience.

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Focused on and responsible for their team's productivity and collective impact.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.

• We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
• Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.