Market Logistics Dispatcher & Team Lead

Sunbelt Rentals, Inc.; Saint Paul (MN); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) Match

Volunteer time off

Disability insurance

Life and Travel insurance

Tuition Reimbursement

EAP

Length of Service Awards

Job summary

Sunbelt Rentals, Inc. is seeking a Dispatch Manager to oversee drivers across a market, ensuring prompt equipment receipt and delivery in compliance with DOT standards.

Lead hiring, training, and coaching for a team coordinating pickup and delivery of equipment, and orchestrate dispatch to meet customer needs across locations. The role emphasizes safety, efficient scheduling, cross-store collaboration, and adherence to Sunbelt policies.

Qualifications

• Bachelor’s degree or equivalent work experience plus 5+ years of prior dispatching experience.
• Knowledge of the applications of the construction/industrial equipment industry.
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations.
• Demonstrated excellent customer service, communication, organizational and leadership skills.
• Working knowledge of the delivery area.

Responsibilities

• Models and ensures all Sunbelt safety procedures are followed.
• Responsible for hiring, training, mentoring and coaching employees who coordinate and perform pick-up and delivery of equipment.
• Manages the team’s work and delegation and is accountable for the team’s safety and performance.
• Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography.
• Orchestrates the transfer of equipment and consumables across the defined market as needed.
• Creates and monitors drivers’ schedules.
• Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency.
• Reviews daily and weekly driver logs in accordance with company and DOT standards.
• Ensures drivers are performing daily truck inspections in accordance with company and DOT standards.
• Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt’s Policy and Procedure guidelines.
• Works closely with store locations to ensure customer’s equipment needs are met.
• Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
• Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
• Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
• Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal

Skills

Leadership

Customer service

Communication

Organization

Education

Bachelor’s degree or equivalent

Job description

Sunbelt Rentals, Inc. is seeking a Dispatch Manager to oversee drivers across a market, ensuring prompt equipment receipt and delivery in compliance with DOT standards.

Lead hiring, training, and coaching for a team coordinating pickup and delivery of equipment, and orchestrate dispatch to meet customer needs across locations. The role emphasizes safety, efficient scheduling, cross-store collaboration, and adherence to Sunbelt policies.