Market Equipment Dispatch Supervisor

Sunbelt Rentals; Saint Paul (MN); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Paid Holidays and Paid Time Off

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Job summary

Sunbelt Rentals, a national equipment rental leader, seeks a Dispatch Manager in Saint Paul, MN to oversee drivers, ensure prompt delivery and pickup, and coordinate across Sunbelt locations. The role emphasizes safety, efficiency, and adherence to DOT standards within a dynamic market.

You will hire, train and coach staff, manage schedules and vehicle inspections, and resolve customer issues while collaborating with stores and dispatch teams to optimize operations.

Qualifications

• Bachelor’s degree or equivalent work experience plus 5+ years of prior dispatching experience.
• Knowledge of the applications of the construction/industrial equipment industry.
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations.
• Demonstrated excellent customer service, communication, organizational and leadership skills.
• Working knowledge of the delivery area.

Responsibilities

• Models and ensures all Sunbelt safety procedures are followed
• Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment
• Manages the team’s work and delegation and is accountable for the team’s safety and performance
• Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography
• Orchestrates the transfer of equipment and consumables across the defined market as needed
• Creates and monitors drivers’ schedules
• Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency
• Reviews daily and weekly driver logs in accordance with company and DOT standards
• Ensures drivers are performing daily truck inspections in accordance with company and DOT standards
• Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt’s Policy and Procedure guidelines
• Works closely with store locations to ensure customer’s equipment needs are met
• Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
• Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
• Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
• Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal

Skills

Leadership

Customer service

Communication

Organizational skills

DOT regulations

Education

Bachelor’s degree or equivalent

Job description

Sunbelt Rentals, a national equipment rental leader, seeks a Dispatch Manager in Saint Paul, MN to oversee drivers, ensure prompt delivery and pickup, and coordinate across Sunbelt locations. The role emphasizes safety, efficiency, and adherence to DOT standards within a dynamic market.

You will hire, train and coach staff, manage schedules and vehicle inspections, and resolve customer issues while collaborating with stores and dispatch teams to optimize operations.