Market Logistics Dispatcher

FailSafe Communications; Minnesota; On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance

Tuition Reimbursement Options

Job summary

Sunbelt Rentals, a national equipment rental leader, is seeking a Dispatch Manager to oversee drivers across a market, ensuring prompt receipt and delivery of equipment in compliance with company and DOT standards. You will hire, train, mentor staff, and supervise dispatch operations.

Responsibilities include scheduling, coordinating with store locations, supervising safety inspections, reviewing driver logs, and resolving customer concerns while maintaining timely rental contracts and efficient

Qualifications

• Demonstrated excellent customer service, communication, organizational and leadership skills.
• Knowledge of DOT Federal Motor Carrier Safety Regulations is desirable.
• Familiarity with delivery area and dispatching processes.

Responsibilities

• Models and ensures Sunbelt safety procedures are followed.
• Manages hiring, training, mentoring and coaching of dispatch staff.
• Orchestrates timely dispatch of equipment to customers and other Sunbelt locations.
• Creates and monitors drivers' schedules and assigns workload.
• Reviews driver logs to ensure compliance with company and DOT standards.
• Coordinates with store locations to meet equipment needs and resolve issues.
• Handles customer complaints professionally and resolves them satisfactorily.

Skills

Customer service

Communication

Leadership

Organizational skills

Education

Bachelor's degree or equivalent

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Objective: Manages Drivers across a market to ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt locations in accordance with company and DOT standards.

Position Responsibilities

• Models and ensures all Sunbelt safety procedures are followed
• Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment
• Manages the team's work and delegation and is accountable for the team's safety and performance
• Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography
• Orchestrates the transfer of equipment and consumables across the defined market as needed
• Creates and monitors drivers' schedules
• Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency
• Reviews daily and weekly driver logs in accordance with company and DOT standards
• Ensures drivers are performing daily truck inspections in accordance with company and DOT standards
• Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt's Policy and Procedure guidelines
• Works closely with store locations to ensure customer's equipment needs are met
• Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
• Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
• Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
• Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal

Requirements

Education & Experience

• Bachelor's degree or equivalent work experience plus 5+ years of prior dispatching experience
• Knowledge of the applications of the construction/industrial equipment industry
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations
• Demonstrated excellent customer service, communication, organizational and leadership skills
• Working knowledge of the delivery area

Base Pay Range: $71,269.00 - 97,995.70

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.