Market Leader, Operations & Growth – Boston

Burns Recruitment; Woburn (MA); Vor Ort; USD 86.000 - 105.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Professional Growth Within a Rapidly 4

Zusammenfassung

Burns Recruitment is seeking an experienced Director of Operations / Market Leader to drive growth in the Greater Boston market for a fast-growing home care organization. This role involves building teams, coaching staff, and strengthening referral relationships while overseeing daily operations and service delivery.

The ideal candidate will be a proven leader who can develop people, set accountability, and scale operations, with 5+ years of leadership experience and a Bachelor’s degree

Qualifikationen

• 5+ years of leadership experience.
• Proven operational management experience.
• Experience managing people, performance, and accountability.
• Strong communication and relationship-building skills.
• Ability to lead through change and growth.
• KPI and scorecard management experience.
• Strong organizational, analytical, and problem-solving abilities.
• Valid driver’s license and reliable transportation.

Aufgaben

• Lead, coach, and develop office staff and caregivers.
• Create accountability through KPIs, scorecards, and performance expectations.
• Foster a culture focused on teamwork, professionalism, accountability, and excellence.
• Support recruiting, retention, onboarding, and employee engagement initiatives.
• Develop future leaders within the organization.
• Conduct performance management, coaching, and employee development activities.
• Oversee daily office operations and ensure fully staffed schedules.
• Monitor service quality and client satisfaction; support care coordination.
• Identify operational challenges and lead process improvement initiatives.
• Build strong relationships with clients, families, and caregivers.
• Resolve escalated service concerns professionally and effectively.
• Develop referral partnerships and community presence.
• Analyze revenue, client growth, and retention trends; drive accountability.

Kenntnisse

Leadership

Operational management

People management

KPI/Scorecards

Communication

Relationship-building

Change management

Driver's license

Ausbildung

Bachelor's Degree

Jobbeschreibung

Burns Recruitment is seeking an experienced Director of Operations / Market Leader to drive growth in the Greater Boston market for a fast-growing home care organization. This role involves building teams, coaching staff, and strengthening referral relationships while overseeing daily operations and service delivery.

The ideal candidate will be a proven leader who can develop people, set accountability, and scale operations, with 5+ years of leadership experience and a Bachelor’s degree