Market Installation Services Leader

US LBM Holdings, LLC; York (York County); On-site; USD 90,000 - 130,000; Full time

Job summary

PA Building Supply, a division of US LBM Holdings, LLC, seeks a Market Service Manager to lead Installation Services and Inside Sales/Estimating. You will set goals, supervise staff, and ensure projects are planned, scheduled, and executed safely and efficiently while maintaining customer satisfaction.

You will collaborate with Sales, Operations, and leadership to align staffing with demand, manage work plans, and drive continuous improvement across the market.

Qualifications

• Requires Bachelor's degree or equivalent combination of education and industry experience.
• 5+ years in building materials, construction, or installation services with leadership experience.
• Strong knowledge of estimating, quoting, project coordination, and customer-facing operations.

Responsibilities

• Lead and coordinate the market's Installation Services function, establishing goals, priorities, service standards, and performance expectations.
• Provide leadership, coaching, and development for associates responsible for installation coordination and field installation activities, including recruiting, selecting, training, and developing talent to support current and future market needs.
• Oversee installation projects to ensure they are properly planned, scheduled, executed, and completed in accordance with established scope, cost, quality, customer, and safety expectations.
• Partner with Sales, Operations, and other market leadership to align installation staffing, priorities, capabilities, and resources with market demand and customer requirements.
• Ensure installation work plans and project documentation accurately reflect approved scope, material and labor requirements, schedules, and customer commitments.
• Identify project risks and ensure appropriate plans are developed to address scope, scheduling, labor, material, customer, and field execution issues.
• Establish and maintain consistent installation procedures, workflows, quality standards, and accountability across field crews and installation partners.
• Monitor installation performance, including project progress, workmanship, costs, productivity, and customer issues, and drive improvements that support quality, efficiency, customer satisfaction, and profitability.
• Promote and enforce adherence to company safety expectations and applicable requirements throughout all installation activities.
• Maintain strong customer relationships, partner with Sales and Operations to resolve installation-related concerns, and ensure issues are followed through to satisfactory resolution.
• Will also provide leadership and oversight for the market's Inside Sales and Estimating functions, where applicable, including establishing priorities, performance expectations, and consistent processes to support market and customer needs.

Skills

Leadership

Coaching & team development

Estimating

Quoting

Customer service

Project coordination

Plan reading

Microsoft Office

Communication

Financial acumen

Education

Bachelor's Degree preferred or equivalent

Job description

PA Building Supply, a division of US LBM Holdings, LLC, seeks a Market Service Manager to lead Installation Services and Inside Sales/Estimating. You will set goals, supervise staff, and ensure projects are planned, scheduled, and executed safely and efficiently while maintaining customer satisfaction.

You will collaborate with Sales, Operations, and leadership to align staffing with demand, manage work plans, and drive continuous improvement across the market.