Market Insights Specialist — Data-Driven Hotel Ops

Duetto; United States; Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Work from home opportunities

Health insurance

Job summary

Duetto is seeking a Senior Specialist, Market Insights to act as the connective tissue across Sales, Finance, Customer Strategy, and Operations for the Market Insights business. You will own subscription, renewal, and billing administration, review orders and contracts for accuracy, and coordinate AR follow-up with Finance.

You’ll manage customer procurement end-to-end and keep CRM records clean while producing and validating KPIs on renewals and receivables.

Qualifications

• Experience with CRM or financial systems like Salesforce, HubSpot, NetSuite, or Xero.
• Proficiency with Excel, Outlook, Word, PowerPoint, and Slack.
• 5-8 years of experience in business operations, client service, sales operations, accounts receivable, subscription administration, finance administration, or research operations.
• Strong written and verbal communication, sharp organization, and the ability to juggle multiple priorities.

Responsibilities

• Own subscription, renewal, and billing administration for Market Insights, reviewing orders, quotes, and contracts for accuracy.
• Coordinate accounts receivable follow-up with Finance.
• Manage customer procurement end-to-end (vendor registration, banking, tax, and payment setup).
• Keep CRM and Market Insights product accounts clean and accurate, auditing records and handling user setup.
• Own reporting on renewals, receivables, pipeline, and other operational KPIs.
• Support business development with prospect research and contact mapping.
• Be the go-to first point of contact for customers and prospects on pricing, subscriptions, and data access.
• Additional duties as assigned.

Skills

CRM systems

Excel

Communication

Organization

AI tools familiarity

Tools

Salesforce

HubSpot

NetSuite

Xero

Job description

Duetto is seeking a Senior Specialist, Market Insights to act as the connective tissue across Sales, Finance, Customer Strategy, and Operations for the Market Insights business. You will own subscription, renewal, and billing administration, review orders and contracts for accuracy, and coordinate AR follow-up with Finance.

You’ll manage customer procurement end-to-end and keep CRM records clean while producing and validating KPIs on renewals and receivables.