Senior Market Insights Lead – Data-Driven Ops

Duettocloud; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Duetto seeks a Senior Specialist, Market Insights to bridge Sales, Finance, and Operations in supporting the Market Insights business. You’ll ensure accurate data, manage subscriptions, and drive renewals while partnering with AI tools to enhance outputs.

This role involves financial data handling, order accuracy, and customer liaison responsibilities. Located in the United States, with global reach and a focus on hospitality analytics.

Qualifications

• Strong written and verbal communication skills essential.
• Experience handling complex financial processes with accuracy.
• Comfort with AI tools and data-driven decision making.

Responsibilities

• Own subscription, renewal, and billing administration for Market Insights.
• Manage customer procurement end-to-end (vendor registration, banking, tax, payment setup).
• Keep CRM and Market Insights records clean and up-to-date.
• Own reporting on renewals, receivables, pipeline, and KPIs.
• Support business development with targeted prospect research.
• Be the first point of contact for customers on pricing and subscriptions.

Skills

Strong communication

Attention to detail

Multitasking

AI tools openness

Tools

Excel

Outlook

Word

PowerPoint

Slack

Salesforce

HubSpot

NetSuite

Xero

Job description

Hotels don't run on gut instinct anymore, they run on data, and you'll be the person making sure that data is accurate, accessible, and actually usable. As Senior Specialist, Market Insights, you'll be the connective tissue across Sales, Finance, Customer Strategy, and Operations for our HotStats Market Insights business, catching the details that others miss and keeping the commercial engine running smoothly.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• Own subscription, renewal, and billing administration for Market Insights, reviewing orders, quotes, and contracts for accuracy while coordinating accounts receivable follow-up with Finance
• Manage customer procurement end-to-end (vendor registration, banking, tax, and payment setup), applying sharp judgment and independent verification whenever payment instructions look unusual
• Keep our CRM and Market Insights product accounts clean and accurate, auditing customer, prospect, and subscription records and handling user setup, permissions, and access
• Own reporting on renewals, receivables, pipeline, and other operational KPIs, running and validating the standard Market Insights outputs the business relies on
• Fuel our business development efforts with sharp research: identifying prospects, mapping contacts, and keeping target lists current
• Be the go-to first point of contact for customers and prospects, answering questions on pricing, subscriptions, and data access, and troubleshooting account issues before they become bigger problems
• Additional duties as assigned

What We're Looking For

You may be a good fit if you have the following:

• 5-8 years of experience in business operations, client service, sales operations, accounts receivable, subscription administration, finance administration, or research operations
• A track record of independently managing detailed client or financial processes with real accuracy
• Comfort working with financial and commercial data — percentages, prorations, discounts, variances, FX conversions, and reconciliations
• Ability to read and interpret purchase orders, invoices, pricing schedules, and contracts
• Proficiency with Excel, Outlook, Word, PowerPoint, and Slack
• Experience with CRM or financial systems like Salesforce, HubSpot, NetSuite, or Xero
• Strong written and verbal communication, sharp organization, and the ability to juggle multiple priorities without dropping the ball
• An openness to working alongside AI tools like Claude, ChatGPT, or Gemini as a force multiplier, applying your own judgment to validate the output

Strong candidates may also have:

• Experience in hospitality technology, hospitality, financial services, market research, SaaS, subscription businesses, or data products
• Background supporting hotel-industry research, benchmarking, or analytics
• Familiarity with hotel performance metrics — revenue, profitability, occupancy, ADR, RevPAR, and GOPPAR
• A demonstrated habit of using AI tools to boost the quality, speed, or scale of your own work

Why Duetto?

• You'll join a genuinely AI-forward culture. Duetto is redesigning how every role works with AI, and this one is no exception. You'll be encouraged and equipped to use AI tools daily to work smarter, not just faster.
• You'll work across nearly every part of the business, giving you visibility and relationships most roles at this level don't get
• We build partnerships, not just processes. You'll be trusted to use judgment, flag what looks off, and take ownership rather than just checking boxes
• We're a Best Place to Work in Hotel Tech (2025), backed by a team that genuinely loves hospitality
• Come as you are. We want your perspective, your questions, and your ideas, not just your output

The Details

• Location: United States
• Geographic scope: Global
• Reports to: Director, Market Data and Research, Americas
• This role is not eligible for visa sponsorship

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

If this sounds like the kind of role where your attention to detail and financial fluency would actually be seen and valued, we'd love to hear from you. You don't need to check every single box to apply.

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