Market Financial Center Leader: Client Experience & Ops

Bank of America; Florida; On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a back-up Financial Center Leader to support a cluster of financial centers within designated markets. You will manage client traffic, coach teams, and drive operational excellence to ensure cohesive center operations.

The role requires leading managers, driving profitability, and maintaining a high standard of client service, with weekend/evening hours and travel within the market as needed.

Qualifications

• Leadership experience including coaching, training or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority.
• Proven customer service skills and problem resolution.
• Strong financial acumen and profitability focus.
• Ability to balance risk and make decisions while achieving goals.
• Excellent interpersonal and communication skills.
• Strong organizational skills and multi-tasking ability.
• Proficiency in Microsoft Office and standard business software.

Responsibilities

• Operates as back-up financial center leader within a market and ensures client traffic is managed and routed effectively.
• Drives client retention and manages business results through formal routines and coaching.
• Creates a world-class client experience environment and leads market-level initiatives.
• Manages associates and demonstrates inclusive leadership, process improvement, and data-driven decisions.
• Communicates clearly to motivate teams and connects contributions to business outcomes.
• Oversees risk management and budget stewardship; recruits and develops talent where needed.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a back-up Financial Center Leader to support a cluster of financial centers within designated markets. You will manage client traffic, coach teams, and drive operational excellence to ensure cohesive center operations.

The role requires leading managers, driving profitability, and maintaining a high standard of client service, with weekend/evening hours and travel within the market as needed.