Market Center Leader - Client Experience & Ops Coach

Bank of America; New Mexico; On-site; USD 72,000 - 92,000; Full time

Job summary

Bank of America is seeking a backup financial center leader to support designated markets. You will foster a client-centric culture, coach teams, and drive operational excellence across the center.

This role emphasizes collaboration with market leaders to deliver strong client experiences and responsible growth. You will balance risk with profitability, manage budgets, and guide teams through coaching and development.

Qualifications

• Leadership experience demonstrated through coaching, training and/or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalates as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to engage others in dialogue and build relationships.
• Strong organizational skills including prioritization and delegation.
• Strong communication skills (verbal, non-verbal, written) and active listening.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Must be able to work weekends and travel to any financial center within the defined market.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence.

Skills

Leadership

Coaching

Customer Service Management

Risk Management

People Management

Communication

Financial Acumen

Decision Making

Process Improvement

Team Building

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a backup financial center leader to support designated markets. You will foster a client-centric culture, coach teams, and drive operational excellence across the center.

This role emphasizes collaboration with market leaders to deliver strong client experiences and responsible growth. You will balance risk with profitability, manage budgets, and guide teams through coaching and development.