Market Financial Center Leader - Backup Manager

Bank of America; Mission Viejo (CA); On-site; USD 72,000 - 92,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Career development opportunities

Job summary

Bank of America in Mission Viejo, CA seeks an experienced operations leader to back up a financial center manager and drive client-centric services. You will manage client flow, coaching staff, and oversee market initiatives while ensuring profitability and risk controls.

The role requires weekend availability and travel within the market, with a strong emphasis on leadership, communication, and operational excellence. Competitive benefits and in-office culture are highlighted.

Qualifications

• Minimum one year of leadership experience through coaching, training or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority.
• Proven customer service skills and problem-resolution capability.
• Strong financial acumen and experience leading managers to drive profitability.
• Ability to balance risk and make decisions while meeting business goals.
• Excellent interpersonal skills and relationship-building capability.
• Strong organizational skills to manage multiple responsibilities.
• Strong communication and active listening skills.
• Proficiency with computer skills and Microsoft Office.
• Willingness to work weekends and travel within the market.

Responsibilities

• Operate as backup financial center leader within a market.
• Manage client traffic, route clients, and foster retention.
• Drive business results via formal management routines and coaching.
• Create a world-class client experience environment.
• Lead market-level initiatives prescribed by market leaders.
• Drive operational excellence.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Bank of America in Mission Viejo, CA seeks an experienced operations leader to back up a financial center manager and drive client-centric services. You will manage client flow, coaching staff, and oversee market initiatives while ensuring profitability and risk controls.

The role requires weekend availability and travel within the market, with a strong emphasis on leadership, communication, and operational excellence. Competitive benefits and in-office culture are highlighted.