Market Financial Center Lead – Backup & Client Experience

Bank of America; Mission Viejo (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America in Mission Viejo, CA is seeking a capable leader to serve as back-up financial center manager across designated markets. You will act as a business owner, foster a client-centric culture, and drive operational excellence to keep financial centers running smoothly.

The role emphasizes leading teams, coaching associates, managing client flow, and delivering results while balancing risk and profitability.

Qualifications

• Leadership experience demonstrated by coaching or managing a work team.

Responsibilities

• Act as back-up financial center leader within a market and support the manager.
• Drive client traffic, route clients appropriately and foster retention.
• Lead initiatives, coach staff, and ensure operational excellence.

Skills

Leadership

Coaching

Customer service

Communication

Financial acumen

Problem solving

Time management

Influence & collaboration

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Bank of America in Mission Viejo, CA is seeking a capable leader to serve as back-up financial center manager across designated markets. You will act as a business owner, foster a client-centric culture, and drive operational excellence to keep financial centers running smoothly.

The role emphasizes leading teams, coaching associates, managing client flow, and delivering results while balancing risk and profitability.