Market Director, Banking: Growth & Customer Experience

JPMorgan Chase; Baton Rouge (LA); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorgan Chase in Baton Rouge is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience, drive growth in deposits and banking services, and coach Branch Managers toward excellence.

You will collaborate with Chase Wealth Management, Business Banking and Home Lending to grow related lines of business, while embedding a culture of strong internal controls and customer-centric service for the community.

Qualifications

• 5+ years of Branch management or related leadership experience.
• High school degree, GED, or foreign equivalent.
• Proven track record of coaching and developing high performing sales teams.
• Ability to identify needs of market segment to tailor proactive customer education.
• Demonstrated ability building relationships remotely with other lines of business.
• Experience with consumer and commercial credit knowledge and financial planning including customer life cycle.

Responsibilities

• Manages and coaches branch managers to engage customers and address escalations
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Skills

Branch management

Leadership

Coaching

Relationship building

Financial markets

Customer education

Entrepreneurial spirit

Credit knowledge

Risk controls

Education

High school diploma

College degree

Job description

JPMorgan Chase in Baton Rouge is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience, drive growth in deposits and banking services, and coach Branch Managers toward excellence.

You will collaborate with Chase Wealth Management, Business Banking and Home Lending to grow related lines of business, while embedding a culture of strong internal controls and customer-centric service for the community.