Market Banking Director: Lead Growth & Customer Experience

JPMorganChase; Minneapolis (MN); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase in Minneapolis seeks a Market Director of Banking in Consumer Bank to lead a world-class customer experience, drive growth in deposits and banking business, and coach Branch Managers to deliver excellence. You will partner across Chase Wealth Management, Business Banking and Home Lending to expand services, manage risk, and ensure compliance while building a culture of customer-first service.

This senior leadership role offers strategic impact in a dynamic financial services

Qualifications

• 5+ years of branch management or related leadership experience.
• High school degree or GED, or foreign equivalent.
• Proven track record coaching high-performing sales teams.
• Ability to translate knowledge of financial markets and economic trends.
• Demonstrated ability building relationships and proactively collaborating with other lines of business remotely.
• Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency.
• Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle.

Responsibilities

• Manages and coaches branch managers to engage customers and address any escalations.
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance.
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth.
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management.
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans.
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance.
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review.

Skills

Branch management

Coaching and development

Financial markets knowledge

Customer education

Relationship building

Initiative and urgency

Credit knowledge

Education

High school degree or GED

College degree or military equivalent

Job description

JPMorganChase in Minneapolis seeks a Market Director of Banking in Consumer Bank to lead a world-class customer experience, drive growth in deposits and banking business, and coach Branch Managers to deliver excellence. You will partner across Chase Wealth Management, Business Banking and Home Lending to expand services, manage risk, and ensure compliance while building a culture of customer-first service.

This senior leadership role offers strategic impact in a dynamic financial services