Market Banking Director: Growth & Customer Experience

JPMorgan Chase; San Jose (CA); On-site; USD 150,000 - 260,000; Full time

Job summary

JPMorgan Chase in San Jose is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience, mentor Branch Managers, and drive growth across deposits and banking products. You will coordinate with Chase Wealth Management, Business Banking, and Home Lending to deliver seamless service, manage risk, and ensure regulatory compliance while building strong local relationships.

This leadership role emphasizes developing talent, setting strategic direction, and

Qualifications

• 5+ years of Branch management or other related leadership experience.
• High school degree, GED, or foreign equivalent.
• Proven track record of coaching and developing high performing sales teams.
• Ability to identify needs of market segment to tailor proactive customer education.
• Demonstrated ability building relationships and proactively collaborating with other lines of business remotely.
• Entrepreneurial business spirit with a sense of urgency.
• Experience with consumer and commercial credit knowledge and financial planning.

Responsibilities

• Manages and coaches branch managers to engage customers and address any escalations.
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance.
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Skills

Branch management

Coaching

Relationship building

Market needs analysis

Entrepreneurial mindset

Credit knowledge

Education

High school diploma or GED or foreign equivalent

College degree or military equivalent

Job description

JPMorgan Chase in San Jose is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience, mentor Branch Managers, and drive growth across deposits and banking products. You will coordinate with Chase Wealth Management, Business Banking, and Home Lending to deliver seamless service, manage risk, and ensure regulatory compliance while building strong local relationships.

This leadership role emphasizes developing talent, setting strategic direction, and