Market Director, Banking Growth & Customer Experience

JPMorgan Chase & Co.; Little Rock (AR); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Little Rock, Arkansas is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience and drive growth across deposits and banking services.

You will coach Branch Managers, set strategic direction, and ensure compliance while partnering with Wealth Management, Business Banking and Home Lending. The role emphasizes attracting and coaching talent, expanding market share, and delivering excellent client service with a strong community

Qualifications

• 5+ years of branch management or related leadership experience.
• High school degree, GED, or foreign equivalent.
• Proven track record of coaching and developing high performing sales teams.
• Ability to identify market needs and tailor proactive customer education.
• Experience collaborating with other lines of business remotely.
• Entrepreneurial mindset with urgency and execution.
• Experience with consumer and commercial credit knowledge and financial planning.

Responsibilities

• Manages and coaches branch managers to engage customers and address any escalations
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Skills

Leadership experience

Coaching teams

Relationship building

Strategic thinking

Risk management

Customer education

Initiative

Education

High school degree or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Little Rock, Arkansas is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience and drive growth across deposits and banking services.

You will coach Branch Managers, set strategic direction, and ensure compliance while partnering with Wealth Management, Business Banking and Home Lending. The role emphasizes attracting and coaching talent, expanding market share, and delivering excellent client service with a strong community