Market Development Manager - Massachusetts (Local Only)

Universal Property & Casualty Insurance Company; Milton (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match up to 5%

Generous PTO policy

Performance-based bonuses

Job summary

Universal Property & Casualty Insurance Company is seeking a field-based Agency Development professional to support and facilitate implementation of business and marketing plans. This role travels up to 75% to manage agency territories and strengthen relationships with independent agents.

Responsibilities include training agents, gathering competitive insights, and collaborating with the Marketing VP on strategic programs.

Qualifications

• Experience with budget planning and developing business and marketing strategies.
• Ability to adapt to a changing competitive environment.
• Experience in handling conflict situations with professionalism.
• Demonstrate resourcefulness and initiative.
• Reliable, responsible and dependable in fulfilling obligations.
• Self-motivated and disciplined with the ability to work independently.
• Ability to use decision-making skills to offer options and resolve problems.
• Strong communication skills with customers, agents and internal sources.
• Proficient in using various software programs including Microsoft Excel.

Responsibilities

• Manage an assigned agency territory in a state or multiple states, with up to 75% travel/overnight travel.
• Develop and maintain professional agency relationships.
• Train agents on company products and procedures.
• Provide daily feedback regarding agent meetings.
• Gather information on competitors’ initiatives and strategies.
• Expand business by understanding changing needs and making recommendations.
• Assist Marketing VP with planning marketing, training and strategic programs for independents.
• Assist agents with development of market and business strategies to increase profitability.
• Monitor and report monthly production goals.
• Maintain regular attendance to provide quality service.
• Adhere to employee handbook policies and procedures.

Skills

Budget planning

Relationship building

Adaptability

Conflict resolution

Resourcefulness

Reliability

Self-motivation

Decision making

Communication

Excel proficiency

Tools

Microsoft Excel

Job description

Know your rights

Inform yourself of your rights and responsibilities by reviewing the content provided in the list below.

• Employment Eligibility (e-Verify): English & Spanish
• Right to work: English / Spanish

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Overview:

Responsible for assisting independent agents by supporting and facilitating development and implementation of business/marketing plans

Essential Job Functions:

• Manage an assigned agency territory in a state or in multiple states, which may require up to 75% travel and overnight travel as well

• Develop and maintain professional and effective agency relationships

• Train existing agents and new agents on company products and procedures

• Provide daily feedback regarding agent meetings

• Gather information regarding the competition's initiatives and strategies

• Expand current business by consistently understanding changing needs and making appropriate recommendations

• Work with Marketing VP in planning overall marketing, training and strategic programs for independent contractors

• Assist independent agents with development of market and business strategies to increase profitability

• Monitor and report monthly production goals

• Have regular and reliable attendance to ensure that agents receive quality service

• Adhere of policies and procedures of employee handbook

Skill, Experience and Licensure Requirements:

• Maintain a constructive, cooperative, positive, and trusting working relationship with others

• Experience or knowledge of budget planning and developing business and marketing strategies

• Ability to adapt to a changing competitive environment

• Experience in handling conflict situations with the utmost professionalism

• Demonstrate resourcefulness and initiative

• Must display ability to be reliable, responsible, and dependable through consistently fulfilling obligations

• Self-Motivated and self-disciplined with the strong ability to work effectively independently with minimal supervision.

• Ability to use decision-making skills to offer options and resolve problems in a variety of contexts

• Demonstrate strong communication skills with customers, agents, and other external and internal sources

• Possess above average computer proficiency and the ability to operate in various software programs simultaneously. Including advanced experience with Microsoft Excel.

Other Skills/Abilities:

• Maintain and stay current with knowledge of personal lines insurance

• Maintain and stay current with knowledge of claims and underwriting policies and procedures. #ZR

Benefit Highlights

• Industry leading medical, dental and vision insurance plan
• 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
• Generous PTO policy
• Eligible for performance based bonuses