Market Delivery Team Lead: Training & Ops Coach

Lowe's Companies, Inc.; Middletown Township (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonuses

Comprehensive benefits

Paid time off

Job summary

Lowe's Companies, Inc. is seeking a Market Delivery Team Lead to shape and evolve an on-site Cross‑Dock Terminal role. You will train associates on new and current processes, reinforce Lowe's core behaviors, and drive performance for key operational metrics.

You will also support inventory management, safety, and daily tasks with cross-functional teams at our XDT location. The role emphasizes real-time training, leadership in a dynamic environment, and collaboration across warehousing and

Qualifications

• 1 year of relevant experience
• High school diploma or equivalent

Responsibilities

• Train Lowe's associates on new and current facility processes in the Cross‑Dock Terminal (XDT).
• Model, communicate, and reinforce Lowe's Core Behaviors and SMART customer service expectations.
• Monitor and drive Market Delivery Associates to achieve key operational performance metrics.
• Provide tools, resources, and knowledge of systems and SOPs where appropriate.
• Make confident decisions, escalating issues to leadership when necessary.
• Identify and communicate barriers to operational processes or customer experience, implementing solutions as needed.
• Build and maintain collaborative relationships with other teams and leaders.
• Provide real-time training and feedback to Market Delivery Associates, including onboarding and cross-training oversight.
• Support inventory management in the Cross‑Dock Terminal (XDT) and provide feedback on shortages/overages.
• Ensure safety and supervise, when necessary, guiding XDT performance in the absence of MDS.
• Serve as a point of contact for warehousing and delivery teams on issue resolution, escalating as needed.
• Assist MDS/Coaches with daily administration and general XDT functions.
• Maintain a safe and secure work environment through daily safety reviews and hazard reporting.

Skills

Leadership

Training

Operations

SOP knowledge

Education

High school diploma

Tools

WMS

Inventory software

Job description

Lowe's Companies, Inc. is seeking a Market Delivery Team Lead to shape and evolve an on-site Cross‑Dock Terminal role. You will train associates on new and current processes, reinforce Lowe's core behaviors, and drive performance for key operational metrics.

You will also support inventory management, safety, and daily tasks with cross-functional teams at our XDT location. The role emphasizes real-time training, leadership in a dynamic environment, and collaboration across warehousing and