Market Delivery Asst. Manager - XDT

Lowe's; Linton Hall (VA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Health savings account

401(k) match

Employee assistance program

Tuition assistance

Associate discount

Bonuses

Stock purchase plan

Job summary

Lowes is seeking a Market Delivery Assistant Manager - XDT to ensure delivery customer satisfaction by upholding service and quality standards across a defined market.

You will lead the ASA team, collaborate with 3PL and distribution centers, analyze performance, coach staff, and drive continuous improvements to home delivery operations.

A bachelor?s degree with 6+ years in operations or supply chain is required; the role offers a comprehensive benefits package and competitive pay.

Qualifications

• Bachelor's degree and at least 6 years of related experience.
• Experience leading teams and managing delivery operations.
• Knowledge of administration and financial statements.

Responsibilities

• Oversees a market-based ASA team responsible for final mile delivery operations and performance monitoring.
• Analyzes variances and creates corrective actions; prepares action plans and audits.
• Leads, coaches, and develops associates; manages day-to-day operations and 3PL/vendor relations.

Skills

Leadership

Operations leadership

Coaching

Education

Bachelorus Degree Operations, Supply Chain, Business Administration or related field

Job description

What You Will Do

The Market Delivery Assistant Manager - XDT is primarily responsible for ensuring Delivery Customer Satisfaction through service and quality control standards for customers in a specific market for product purchased through Lowe’s Retail Stores or Lowe’s Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe’s stores. This position works closely with cross-functional business units, including store operations to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers.

Responsibility Statements

• Oversees a market-based ASA (Administrative Service Associate) team responsible for supporting final mile delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
• Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
• Prepares action plans, resolves problems, completes audits and identifies trends.
• Ability to lead others to deliver business results and handle multiple tasks in a fast-paced environment.
• Extensive knowledge of home delivery operations and processes.
• Effective problem solving, change leadership, team orientation and empowerment skills. Ability to conduct crucial coaching conversations.
• This position performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving customer delivery experiences.
• Manage and oversees day-to-day operations of the Market Team, including both financial and administrative responsibilities.

What you Need to Succeed

Minimum Qualifications

• Bachelor’s Degree – Operations, Supply Chain, Business Administration or related field plus at least 6 years of relevant experience.

Pay Range: $74,600.00 - $124,500.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.