Market Center Coordinator (MCC

Keller Williams Fairfax Gateway; Fairfax (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Keller Williams Fairfax Gateway seeks a proactive Market Center Coordinator to lead front desk operations and act as the culture ambassador for a 100+ real estate professionals team.

The ideal candidate is highly organized, tech-savvy, service-driven, and accountable, owning outcomes, anticipating needs, and solving problems to create a warm, professional environment where agents thrive. Join a collaborative leadership team and contribute to office culture and agent success.

Qualifications

• Exceptional customer service mindset.
• Strong ownership, initiative, and accountability.
• Excellent written, verbal, and interpersonal communication.
• Strong organizational and project management skills.
• Professional email and presentation skills.
• Ability to maintain confidentiality and professionalism.
• Strong Google Workspace skills (Gmail, Calendar, Drive, Docs, Sheets).
• Willingness to learn CRM platforms & KW Technology.
• Familiarity with Facebook, Instagram & LinkedIn.
• Experience with Zoom and digital communication tools.
• Administrative, operations, hospitality, communications, or real estate experience preferred.

Responsibilities

• Serve as the welcoming face of the Market Center, delivering a warm, professional experience for agents, clients, recruits, vendors, and guests.
• Build strong agent relationships and proactively support their success.
• Coordinate onboarding/offboarding, paperwork, access, licensing, and follow-up.
• Maintain office spaces, supplies, room scheduling, and vendor coordination.
• Coordinate communications, marketing materials, events, and internal newsletters.
• Support KW Command, Connect, Google Workspace, Canva, CRM platforms, Zoom, and office technology.
• Lead classes, meetings, trainings, and events from planning to execution.
• Maintain records, calendars, documentation, and operational systems.
• Collaborate with Finance on check processing and related procedures.

Skills

Customer service

Organization

Proactive

Tech-savvy

Communication

Tools

Google Workspace

KW Technology

CRM platforms

Zoom

Canva

Job description

The Market Center Coordinator (MCC) is the is the front desk leader and operational heartbeat and culture ambassador of Keller Williams Fairfax Gateway, supporting about 100+ real estate professionals.

The ideal candidate is proactive, highly organized, tech-savvy, service-driven, and accountable someone who takes ownership, anticipates needs, solves problems, and creates a warm, professional environment where agents can thrive.

Key Responsibilities

Agent Experience & Office Operations

• Serve as the welcoming face of the Market Center, creating a warm, professional, hospitality-focused experience for agents, clients, recruits, vendors, and guests.
• Build strong agent relationships and proactively identify ways to support their success.
• Coordinate agent onboarding and offboarding, including paperwork, systems setup, office access, licensing coordination, and follow‑up.
• Own the daily office experience keeping reception, conference rooms, kitchen, training areas, and all common spaces clean, debris free , organized, fully stocked, and presentation‑ready.
• Manage office supplies, mail, deliveries, equipment, room scheduling, and vendor coordination.
• Maintain accurate records, calendars, documentation, and operational systems.
• Coordinate with the Finance Team on check processing and related administrative procedures.
• Answer incoming phone calls promptly and professionally, determine the caller’s needs, provide accurate information when appropriate, and confidently redirect or connect calls to the appropriate person or department.

Communications, Marketing & Social Media

• Create and manage newsletters, email campaigns, announcements, training promotions, recruiting materials, presentations, and internal communications.
• Create professional graphics and marketing / agent appreciation/ celebration materials using Canva.
• Co‑manage / engage and moderate Market Center social media pages and Facebook groups.
• Create engaging content that highlights the Market Center, training, culture, community involvement, and agent success.
• Create agent recognition graphics and showcase agents in action through photos, videos, events, achievements, and social media features.
• Maintain consistent, professional branding across communications and digital channels.
• Coordinate classes, meetings, workshops, guest speakers, and special events from planning through execution.
• Manage registrations, communication, room setup, materials, attendance, and follow‑up.
• Support agents with KW Command, Connect, Google Workspace, Canva, CRM platforms, Zoom, and office technology.
• Maintain training resources, recordings, presentations, and digital learning materials.
• Identify opportunities to improve efficiency through technology, automation, and AI.

Leadership & Culture

• Provide administrative and operational support to the Leadership Team.
• Support recruiting initiatives, leadership meetings, ALC activities, culture initiatives, education programs, vendor partnerships, appreciation events, and community outreach.
• Help create an engaging, positive, collaborative, and growth‑focused Market Center environment.

Who We’re Looking For

We are looking for someone who doesn't simply complete tasks they own outcomes.

The ideal candidate is:

• Proactive & Accountable: Takes initiative, anticipates needs, and follows through without constant supervision.
• Service‑Driven: Creates a warm, welcoming, concierge‑level experience.
• Highly Organized: Manages multiple priorities with exceptional attention to detail.
• A Problem Solver: Thinks critically, takes action, and finds solutions.
• Tech‑Savvy: Comfortable learning new platforms, technology, and AI tools.
• Communicative: Professional, confident, responsive, and clear in written and verbal communication.
• Adaptable: Calm and effective in a fast‑paced, changing environment.
• Team‑Oriented: Positive, collaborative, coachable, and committed to continuous growth.

Required Skills & Qualifications

• Exceptional customer service and hospitality mindset.
• Strong ownership, initiative, accountability, and follow‑through.
• Excellent written, verbal, and interpersonal communication.
• Strong organizational and project management skills.
• Professional email and presentation skills.
• Ability to maintain confidentiality and professionalism.
• Strong Google Workspace skills required - Gmail, Calendar, Drive, Docs, Sheets, Forms, and shared resources.
• Proficiency or willingness to learn:
• Microsoft Office
• Willing to learn CRM platforms & KW Technology
• Facebook, Instagram & LinkedIn
• Zoom and digital communication tools
• AI tools such as ChatGPT, Gemini, Copilot, or similar
• Administrative, operations, hospitality, communications, marketing, or real estate experience preferred.

Why Join Keller Williams Fairfax Gateway?

At Keller Williams Fairfax Gateway, you will be more than an administrator you will be a key contributor to our leadership team and agent experience. Your work will directly influence agent success, office culture, communication, operational excellence, and community engagement.

If you bring energy, initiative, organization, creativity, and a genuine passion for helping people succeed, we want to meet you.

Bring your energy. Own your role. Make an impact. Grow with us.