Agent Services

DAmico Palos Verdes Reality Inc; Rancho Palos Verdes (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Keller Williams Palos Verdes is seeking a Front Desk & Agent Services Manager to be the heart of our real estate Market Center in Palos Verdes. You will greet clients, support agents, manage onboarding, and provide technology and administrative guidance to help agents grow their businesses.

The role emphasizes white-glove hospitality, office operations, and proactive problem-solving, requiring 2+ years in real estate operations or high-end corporate settings, with strong communication and

Qualifications

• 2+ years in real estate operations, high-end hospitality, or corporate office management.
• Proficiency with Google Workspace, Microsoft Office, and CRM systems.
• Excellent verbal, written, and interpersonal communication.
• Strong multitasking, detail orientation, and proactive problem-solving.

Responsibilities

• Front Desk & First Impressions Operations: greet clients, manage communications, and schedule rooms.
• Agent Services & Onboarding: guide new/ transferring agents through onboarding; provide tech and admin support.

Skills

Real estate ops

Hospitality

Communication

Organization

Tech savvy

Tools

Google Workspace

Microsoft Office

CRM systems

Job description

Benefits:

• 401(k)
• Employee discounts
• Paid time off

About the Role

Are you an energetic, highly organized professional who excels at both high-touch hospitality and business operations? Keller Williams Palos Verdes is seeking a dynamic Front Desk & Agent Services Manager to serve as the heart and operational engine of our premier real estate Market Center.

In this pivotal role, you will be the face of our office—delivering white-glove service to high-net-worth clients—while simultaneously acting as a key partner to our real estate agents by providing onboarding, technology support, and administrative guidance to help them grow their businesses.

Key Responsibilities

• Front Desk & First Impressions Operations
  • White-Glove Hospitality: Greet clients, agents, and visitors with warmth, professionalism, and elegance.
  • Office Management: Oversee daily office aesthetics, handle incoming/outgoing communications, manage mail/deliveries, and maintain conference room schedules.
  • Administrative Command: Keep office inventory stocked, manage vendor relationships, and support team meetings and training logistics.
• Agent Services & Onboarding
  • Seamless Agent Onboarding: Guide new and transferring real estate agents through the offboarding/onboarding process, ensuring system setup from Day 1.
  • Technology & Platform Support: Assist agents with Keller Williams technology systems (KW Command, MLS access, and digital signature platforms).
  • Retention & Growth: Serve as the primary point of contact for agent inquiries, fostering a supportive, high-energy office culture focused on agent productivity.

Qualifications

• Experience: 2+ years in real estate operations, high-end hospitality, or corporate office management.
• Tech-Savvy: Proficiency with Google Workspace, Microsoft Office, and CRM systems (real estate platform experience is a strong plus).
• Communication: Exceptional verbal, written, and interpersonal skills with a polished, professional demeanor.
• Organization: Outstanding multitasking skills, attention to detail, and a proactive problem-solving mindset.