Director of Agent Services

LH Enterprises; Alhambra (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

LH Enterprises is seeking an Agent Services Coordinator in California to handle onboarding and ongoing support for agents. You will manage the intake/exit processes, coordinate licensing with Compliance, and serve as the go-to contact for agents within the MarketCenter.

The role requires a self-starter with strong leadership and communication skills, capable of coordinating events and daily activities across the team with urgency and professionalism.

Qualifications

• Strong interpersonal and client-service abilities.
• Experience coordinating onboarding for agents or staff.
• Ability to work with compliance/licensing teams and agents.
• Demonstrated leadership and proactive attitude.

Responsibilities

• Oversee onboarding for new and transferring agents.
• Conduct weekly agent orientations and 1-on-1s.
• Maintain agent personal information and count per system.
• Coordinate intake/exit processes and licensing with Compliance.
• Support Market Center events and communications.

Skills

Onboarding

Agent intake

Leadership

Communication

Organizational skills

Recruiting

Team-building

Problem-solving

MLS experience

Career development

Tools

MLS

MS Word

Excel

Job description

Who we are looking for?

The Agent Services Coordinator must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Agent Services Coordinator will assist the Team Leader with agent intake and exit processes and be seen as the go-to person for all the agents within the MarketCenter. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Agent Services Coordinator must be able move with a sense of urgency to ensure they take care of their agent's needs in a timely manner.

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

• The onboarding process for agents, both experienced and new. Holding weekly agent orientations, and one-on-one's with experienced agents coming on board.

Essential Duties and Responsibilities

• Organization. It is imperative to follow our system to stay ahead and on top of agent count and their personal information at all times.
• Work closely with Compliance on licensing.
• Send weekly email to staff and ALC announcing all new agents, including who hired them, their bio, and their contact info for team to reach out and welcome.
• Follow intake process and checklist for all incoming and exiting agents.
• Assist with all Market Center events, not limited to RED Day, training events, food drives, BOLD lunch coordination, weekly setup when in Market Center, and many other activities throughout the year.

Communications/Interactions

• Staff - To be responsible for correct intake paperwork from all new associates, daily activities of the Market Center, works closely with Executive Assistant, Assistant MCA, Compliance Director, Director of Technology, and all other team members - daily
• Sales Associates - Assist in connecting them to our resources - daily
• Team Leaders - Morning huddle and Agent Pipeline is your ONE Thing - daily
• Prospective Sales Associates - To help with the intake/ transition process, transferring license, etc. - weekly

Knowledge/Skills

• Extraordinary people skills
• Leadership, management, team-building skills
• Goal setting, planning, accountability skills
• Problem-solving skills
• Proactive, positive attitude
• Above-average recruiting skills
• Career development and training skills
• Knowledge of MS Word and Excel
• Willing and able to embrace new technology, master it, and teach it to others
• Top-producing sales success track record in recent past
• Computer and MLS experience
• Track record of success in past jobs/tasks