Real Estate Agent Services & Operations Coordinator

Keller Williams Elite; Plainville (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Professional development opportunities

Job summary

Keller Williams Elite in Plainville, MA seeks a energetic Real Estate Agent Services & Operations Coordinator to be the face and operational engine of the Market Center. You will onboard agents, train on KW tech, and coordinate scheduling to keep the office running smoothly.

You will greet guests, support front desk operations, manage the training calendar, and promote team events while helping agents leverage technology for success. This role offers growth within the Keller Williams network.

Qualifications

• Experience in administrative roles or real estate support.
• Strong communication and professional demeanor.
• Ability to teach tech tools to others.
• Experience with Keller Williams systems is a plus.

Responsibilities

• Front Desk & Administrative Support: greet clients, answer calls, process mail, and manage supplies.
• Agent Onboarding & Tech Training: lead onboarding and train on KW technology platforms.
• Calendar & Event Coordination: manage training calendar, workshops, and meetings.
• Social Media Management: create and post content highlighting events and agent achievements.

Skills

Front Desk Management

Onboarding & Training

Technology Proficiency

Calendar & Event Planning

Customer Service

Tools

KW Command

Social media platforms

Job description

We are seeking an energetic, detail-oriented professional to join our Keller Williams team as our Real Estate Agent Services & Operations Coordinator (internally known as our Director of First Impressions & Agent Services Coordinator). As the face and operational engine of our Plainville Market Center, you will create a welcoming environment for guests while empowering our real estate agents with the onboarding, technology training, and scheduling support they need to succeed.

Key Responsibilities

• Front Desk & Administrative Support: Warmly greet clients and visitors, manage phone inquiries, process daily mail, and keep office supplies stocked and organized.
• Agent Onboarding & Tech Training: Lead new agents through a seamless onboarding process and train agents on Keller Williams technology platforms (including KW Command).
• Calendar & Event Coordination: Plan, manage, and promote the Market Center training calendar, workshops, and team meetings.
• Social Media Management: Create and post engaging content across social media channels to highlight office events, training programs, and agent achievements.

Qualifications

• Warm, professional demeanor with outstanding communication skills.
• High comfort level with technology and an ability to teach tech tools to others.
• Strong organizational skills and the ability to manage multiple priorities at the front desk.
• Experience in administrative roles, customer service, or real estate (familiarity with Keller Williams systems is a plus).
• Paid Time Off (PTO)
• Paid Holidays
• Professional development and leadership growth opportunities within the Keller Williams network