Agent Experience & Office Operations Lead

Keller Williams Fairfax Gateway; Fairfax (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Keller Williams Fairfax Gateway seeks a proactive Market Center Coordinator to lead front desk operations and act as the culture ambassador for a 100+ real estate professionals team.

The ideal candidate is highly organized, tech-savvy, service-driven, and accountable, owning outcomes, anticipating needs, and solving problems to create a warm, professional environment where agents thrive. Join a collaborative leadership team and contribute to office culture and agent success.

Qualifications

• Exceptional customer service mindset.
• Strong ownership, initiative, and accountability.
• Excellent written, verbal, and interpersonal communication.
• Strong organizational and project management skills.
• Professional email and presentation skills.
• Ability to maintain confidentiality and professionalism.
• Strong Google Workspace skills (Gmail, Calendar, Drive, Docs, Sheets).
• Willingness to learn CRM platforms & KW Technology.
• Familiarity with Facebook, Instagram & LinkedIn.
• Experience with Zoom and digital communication tools.
• Administrative, operations, hospitality, communications, or real estate experience preferred.

Responsibilities

• Serve as the welcoming face of the Market Center, delivering a warm, professional experience for agents, clients, recruits, vendors, and guests.
• Build strong agent relationships and proactively support their success.
• Coordinate onboarding/offboarding, paperwork, access, licensing, and follow-up.
• Maintain office spaces, supplies, room scheduling, and vendor coordination.
• Coordinate communications, marketing materials, events, and internal newsletters.
• Support KW Command, Connect, Google Workspace, Canva, CRM platforms, Zoom, and office technology.
• Lead classes, meetings, trainings, and events from planning to execution.
• Maintain records, calendars, documentation, and operational systems.
• Collaborate with Finance on check processing and related procedures.

Skills

Customer service

Organization

Proactive

Tech-savvy

Communication

Tools

Google Workspace

KW Technology

CRM platforms

Zoom

Canva

Job description

Keller Williams Fairfax Gateway seeks a proactive Market Center Coordinator to lead front desk operations and act as the culture ambassador for a 100+ real estate professionals team.

The ideal candidate is highly organized, tech-savvy, service-driven, and accountable, owning outcomes, anticipating needs, and solving problems to create a warm, professional environment where agents thrive. Join a collaborative leadership team and contribute to office culture and agent success.