Application Support Specialist I

McShane Construction Company; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Vision, Dental, & Health Coverage

401(k) with up to 4% Company Match

Company-paid Life and Disability Insur

Student Loan Assistance

15 PTO Days

Paid Parental Leave

Job summary

The McShane Company is seeking an Application Analyst I to support and maintain the business applications used across its contracting teams. This role provides front-line support, resolves common issues, and helps users get the most from the software.

You will respond to service desk tickets, escalate when needed, assist with onboarding and testing new features, and contribute to clear documentation. A background in IT support and a customer-focused mindset is preferred.

Qualifications

• High school diploma or equivalent; associate degree in CS/IS or related field, or equivalent experience, is a plus.
• 1+ years of experience in application or software support.
• Basic understanding of business applications and troubleshooting approaches.
• Working knowledge of Microsoft 365 applications and basic system configuration.
• Strong customer service orientation with good problem-solving skills and a willingness to learn.

Responsibilities

• Respond to assigned service desk tickets for application issues within established service levels.
• Serve as an escalation point from Tier 1 support, gathering information and resolving common requests.
• Troubleshoot routine application issues such as access requests and usage guidance; escalate as needed.
• Help users navigate and maximize the use of business applications in place.
• Assist with testing new or updated application features and document results.
• Support onboarding tasks like setting up user access and basic configuration.
• Maintain clear documentation and knowledge base content for common issues.
• Establish and maintain healthy working relationships with customers, vendors, and peers.

Skills

Customer service

Problem solving

Communication

Willingness to learn

Confidentiality

Education

Associate degree in Computer Science or Information Systems (plus)

Tools

Microsoft 365

Job description

The McShane Company is seeking an Application Analyst I to support and maintain the business applications used across its contracting teams. This role provides front-line support, resolves common issues, and helps users get the most from the software.

You will respond to service desk tickets, escalate when needed, assist with onboarding and testing new features, and contribute to clear documentation. A background in IT support and a customer-focused mindset is preferred.