Maritime SaaS CSM - Trading & Shipping

Windward; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Windward, a leading Maritime AI company, is hiring a Customer Success Manager to serve global enterprise clients in the Trading & Shipping sector. You will own onboarding, adoption, retention, and growth, manage renewals, and coordinate with Sales, Product, and Support to drive expansion.

Travel roughly 30% is expected, with a focus on delivering value and building long-term relationships. The role requires 4+ years in Customer Success or Account Management, SaaS experience with enterprise

Qualifications

• 4+ years of experience in Customer Success or Account Management.
• Background in maritime domain or trading & shipping industry.
• Experience with SaaS platforms and global enterprise clients.
• Strong commercial acumen and experience with contract negotiations.
• Proven ability to work cross-functionally with product and technical teams.
• Willingness to travel globally (approx. 30%).
• Excellent interpersonal and communication skills, from end-users to C-level executives.
• Familiarity with Salesforce, helpdesk systems, and customer training platforms.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Manage client relationships at both strategic and operational levels.
• Own onboarding, adoption, retention, and growth responsibilities.
• Lead renewal negotiations and maintain low gross churn.
• Serve as maritime subject matter expert and primary contact for customer needs.
• Deliver training sessions and product webinars.
• Promote customer feedback to shape product development.
• Upsell and cross-sell to existing accounts and identify new opportunities.
• Collaborate with Support, Sales, Product, and R&D teams.

Skills

Client relationship management

Onboarding and adoption

Renewal negotiations

Cross-functional collaboration

SaaS experience

Travel willingness

English fluency

Maritime domain knowledge

Sales collaboration

Tools

Salesforce

Helpdesk systems

Customer training platforms

Job description

Windward, a leading Maritime AI company, is hiring a Customer Success Manager to serve global enterprise clients in the Trading & Shipping sector. You will own onboarding, adoption, retention, and growth, manage renewals, and coordinate with Sales, Product, and Support to drive expansion.

Travel roughly 30% is expected, with a focus on delivering value and building long-term relationships. The role requires 4+ years in Customer Success or Account Management, SaaS experience with enterprise