Maritime SaaS Customer Success Champion
Windward Ltd.
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Job summary
Windward Ltd. is seeking a Customer Success Manager in Houston to lead strategic client relationships, oversee onboarding, adoption, retention, and growth for Trading & Shipping customers.
You will act as the maritime subject matter expert, deliver impactful training, and collaborate with cross-functional teams to ensure customer success and expansion opportunities. The role requires 4+ years in CS/ACM, SaaS experience with global enterprise clients, strong negotiation skills, and willingness to
Qualifications
- 4+ years of experience in Customer Success or Account Management.
- Background in the maritime domain or trading & shipping industry.
- Experience with SaaS platforms and global enterprise clients.
- Strong commercial acumen and experience with contract negotiations.
- Proven ability to work cross-functionally with product and technical teams.
- Willingness to travel globally (approx. 30%)
Responsibilities
- Manage client relationships at strategic and operational levels.
- Own onboarding, adoption, retention, and growth.
- Lead renewal negotiations and maintain low gross churn.
- Serve as maritime subject matter expert for customer needs.
- Deliver training sessions and product webinars.
- Upsell and cross-sell to existing accounts.
- Collaborate with Support, Sales, Product, and R&D teams.
Skills
Tools
Job description
Windward Ltd. is seeking a Customer Success Manager in Houston to lead strategic client relationships, oversee onboarding, adoption, retention, and growth for Trading & Shipping customers.
You will act as the maritime subject matter expert, deliver impactful training, and collaborate with cross-functional teams to ensure customer success and expansion opportunities. The role requires 4+ years in CS/ACM, SaaS experience with global enterprise clients, strong negotiation skills, and willingness to
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