Marine Success Specialist

iPS Powerful People (B Corp™); Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

iPS Powerful People (B Corp™) seeks a Maritime Client Success Specialist to help customers adopt and use our products after commissioning. You will coordinate onboarding, training, account setup, and ongoing support while liaising with technical, product, operations, and sales teams.

In this role, you will lead vessel crew training, monitor product adoption, manage data records, and translate customer feedback into improvements. Travel domestically and internationally as required.

Qualifications

• 2–4 years in maritime industry or related fields.
• Maritime academy education or licensed officer experience preferred.
• Knowledge of vessel operations, marine engineering, and fuel management.
• Experience delivering training or customer-facing support.
• Excellent communication and relationship-building skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Coordinate onboarding and account setup from installation to ongoing client services.
• Lead onboarding, system familiarization, and refresher training for crews and managers.
• Provide day-to-day support and track open requests across teams.
• Help customers use platform features, dashboards, reports, and resources.
• Monitor engagement and identify training needs and improvement opportunities.
• Maintain accurate records for customers, vessels, fleets and assets.
• Apply maritime knowledge to questions on vessel operations and fuel management.
• Communicate customer feedback to product and service teams.
• Support meetings, demos, proposals, and new business transitions.
• Identify needs for premium services and coordinate with internal teams.

Skills

Maritime industry experience

Customer service

Training delivery

Strong communication

Organization

Attention to detail

Travel readiness

Cross-functional coordination

Education

Maritime academy education

Licensed deck or engineering officer experience

Tools

Power BI

SQL

CRM platforms

Job description

The Maritime Client Success Specialist is a customer-facing member of the Maritime Client Services team responsible for helping customers successfully adopt and use the company’s products and services after system commissioning. The role coordinates onboarding, training, account administration, routine support, and follow-up while serving as a link between customers and internal technical, product, operations, and sales teams.

Key Responsibilities

• Coordinate the transition from installation to ongoing client services, including account setup, user access, vessel and fleet information, and initial platform configuration.
• Lead onboarding, system familiarization, and refresher training for vessel crews, engineering teams, fleet managers, dispatchers, and shoreside personnel.
• Provide day-to-day support for assigned customers, track open requests, and coordinate timely follow-up with Technical Support, Product Development, Engineering, Manufacturing, Operations, and Sales.
• Help customers use platform features, workflows, dashboards, reports, and available resources effectively.
• Monitor customer engagement and product adoption; identify training needs, recurring issues, and opportunities to improve the customer experience.
• Maintain accurate customer, vessel, fleet, asset, account, and interaction records and help resolve routine data, configuration, and reporting issues.
• Apply practical maritime knowledge to customer questions involving vessel operations, marine engineering, fuel management, and operational workflows.
• Gather and communicate customer feedback to internal teams to support product, service, documentation, and process improvements.
• Support customer meetings, demonstrations, proposals, trade shows, and the transition of new business into Client Services as needed.
• Recognize needs that may benefit from enhanced monitoring, analytics, advisory, or other premium services and coordinate with the appropriate internal teams.

Qualifications

• Two to four years of experience in the maritime industry, vessel operations, technical support, customer service, or a related field preferred.
• Maritime academy education or training, licensed deck or engineering officer experience, or equivalent practical vessel experience preferred.
• Working knowledge of vessel operations, marine engineering, and fuel management principles.
• Experience delivering training, technical instruction, mentoring, or customer-facing support.
• Strong communication, presentation, relationship-building, organization, and follow-through skills.
• Comfort learning and supporting technical products, software platforms, and customer-facing systems.
• Proficiency with Microsoft Office; experience with SQL, Power BI, CRM platforms, or maritime software is a plus.
• Ability to work independently, manage multiple priorities, and recognize when issues require escalation.
• Valid passport and willingness to travel domestically and internationally as required.

Customer service and client success; maritime operations; customer training and product education; technical aptitude; relationship building; cross-functional coordination; problem solving; professional communication; organization; attention to detail; adaptability; and customer advocacy.