Maritime Process Improvement & Automation Analyst

TOTE Services LLC

Jacksonville (FL)

On-site

USD 70,000 - 100,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

TOTE Services is seeking a qualified Business Process Analyst to plan, organize, and support application lifecycles within the Business Systems Support Department. This role is based in Jacksonville, FL and reports to the Director, Business Systems Support.

The analyst will evaluate, document, and improve organizational workflows, bridging business needs with IT execution. The position requires strong analytical skills, stakeholder engagement, and proficiency with process modeling and data

Qualifications

Bachelor's degree in Computer Science or related field preferred.
In lieu of a degree, a minimum of 10 years of relevant work experience will be considered.
Previous sailing experience preferred.
Strong analytical and problem‑solving abilities.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Extensive knowledge of vessel management software preferred.

Responsibilities

Analyze current-state business processes through stakeholder interviews and data review.
Identify inefficiencies, bottlenecks, and compliance gaps in workflows.
Develop future-state process models and recommendations for improvement.
Create clear process documentation including maps, diagrams, SOPs, and BRDs.
Coordinate with users, IT, and leadership to gather requirements and drive alignment.
Define and monitor KPIs to measure process effectiveness and outcomes.
Assist with system configurations and workflow tool evaluations and implementations.