Maritime IT Technician & Cloud-Network Support

Saronic

Austin (TX)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Saronic Technologies is seeking a talented IT Technician to provide advanced technical support across IT systems and networks. You will resolve issues, perform system maintenance, and maintain the health of the IT infrastructure.

The role requires independent work and teamwork, mentoring Tier 1 staff, and collaborating with cross‑functional teams to ensure security and efficiency. The ideal candidate has 3+ years in IT support, strong troubleshooting, and experience with Windows/macOS, AD,

Qualifications

3+ years of experience in a technical support or IT role.
Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Excellent communication and customer service skills; able to explain technical issues to non‑technical users.

Responsibilities

Provide support for hardware, software, and network issues across desktops, laptops, servers, printers, and mobile devices.
Troubleshoot and resolve escalated technical issues with timely, effective solutions.
Assist with network configurations including routers, switches, firewalls, and VPNs.
Perform routine system maintenance: updates, security patches, backups.
Administer and troubleshoot Active Directory, Office 365, and cloud services.