IT Technician

Saronic; Virginia Beach (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Saronic Technologies is hiring an IT Technician to provide advanced technical support across IT systems and networks, ensuring the health of our IT infrastructure. The role covers desktop, server, printer, and mobile device support, with emphasis on troubleshooting and timely resolutions.

You will administer Active Directory and Office 365, perform routine maintenance, and mentor Tier 1 staff while collaborating with cross-functional teams to meet security and operational standards.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent).
• 3+ years in a technical support IT role with hardware, software, and networking experience.
• Experience with Windows and macOS, Active Directory, Office 365, and cloud services.
• Strong networking fundamentals and ability to document and communicate clearly.
• IT certifications (e.g., CompTIA A+, Network+ or Microsoft) are a plus.

Responsibilities

• Provide hardware, software, and network support for desktops, laptops, servers, printers, and mobile devices.
• Troubleshoot escalated issues and ensure timely, effective resolutions.
• Assist with network configurations including routers, switches, firewalls, and VPNs.
• Perform routine maintenance, updates, security patches, and backups.
• Administer and troubleshoot Active Directory, Office 365, and cloud services.
• Mentor Tier 1 technicians and document resolutions in the helpdesk system.
• Collaborate with IT, sales, engineering, and product teams to align on objectives.

Skills

Troubleshooting

Network fundamentals

Active Directory

Office 365

Customer service

Ticketing systems

Microsoft certificates

Education

Associate's or Bachelor's degree in IT/CS

Tools

Windows

macOS

Active Directory

Office 365

Cloud services

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.

Key Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
• Assist with network configurations, including routers, switches, firewalls, and VPNs.
• Perform routine system maintenance, including software updates, security patches, and backups.
• Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
• Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
• Ensure adherence to security best practices, including data protection and access control.
• Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in a technical support or similar IT role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with ticketing systems and helpdesk management tools.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

• Preferred Qualifications:
• Familiarity with Department of Defense (DoD) or military industry projects.
• Knowledge of autonomous systems or maritime technology.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking within the office.
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• Visual acuity to read screens, documents, and reports.
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.