Maritime IT Support Associate

Saronic

Austin (TX)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Generous PTO and Holidays

Paid Parental Leave

401(k) plan with company match

Stock Options

Life and Disability Insurance

Pet Insurance

Free lunch benefit

Unlimited free drinks and snacks

Job summary

Saronic in Austin, Texas, is seeking an Associate IT Technician responsible for providing essential IT support, including hardware and software troubleshooting. The ideal candidate will have a customer-centric mindset with experience in IT.

This role includes setting up new hire systems and assisting with projects while maintaining a strong focus on security and effective communication with technical and non-technical staff.

Benefits include comprehensive medical plans, competitive salary, and opportunities for bonuses.

Qualifications

Ability to troubleshoot hardware, software, and networking issues.
Experience with customer service.
IT certifications are a plus.

Responsibilities

Provide support for hardware, software, and network issues.
Document and track support tickets.
Collaborate with senior IT staff on projects.

Skills

Troubleshooting hardware, software, networking

Excellent communication skills

Customer service experience

Problem-solving mindset

Experience with Windows and macOS

Education

Associate's or Bachelor's degree in IT or Computer Science

Tools

CompTIA A+

Network+

Microsoft certifications

Job description

This role includes setting up new hire systems and assisting with projects while maintaining a strong focus on security and effective communication with technical and non-technical staff.

Benefits include comprehensive medical plans, competitive salary, and opportunities for bonuses.

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