Maritime IT Field Service Technician

Global Satcoms; New York (NY); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive field rates

Ongoing training and certification

Global exposure

Dynamic international team

Job summary

Global Satcoms is seeking a Maritime IT Field Service Technician to deliver on-site support and technical services for maritime clients worldwide. You will install, commission, maintain, and troubleshoot satellite communication systems, IT infrastructure, and networking aboard commercial vessels and offshore platforms.

Responsibilities include field installs, IT integration, cybersecurity checks, site surveys, and proactive coordination with NOC teams.

Qualifications

• Minimum 2 years in field engineering or maritime IT support.
• Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems.
• TCP/IP networking, VLANs, VPNs, and cybersecurity best practices.
• Familiarity with IMO/ISPS regulations and onboard IT environment.
• Ability to read diagrams and interpret system schematics.
• Fluent English; other languages are a plus.
• Valid seafarer’s medical (ENG1 or equivalent) and willingness to travel globally.

Responsibilities

• Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals.
• IT systems integration onboard including LAN/WAN setup, IP networking, firewall configuration, and cybersecurity checks.
• Provide hands-on support for onboard IT systems: routers, switches, servers, Wi-Fi, and IoT devices.
• Collaborate with NOC teams and remote engineering to diagnose connectivity issues.
• Prepare site surveys, service reports, handover documents, and technical documentation.
• Ensure safety protocols and client requirements are followed during onboard interventions.
• Coordinate travel, tools, and spare parts with vessel agents and logistics teams.
• Provide customer training and onboard support during handover.

Skills

Maritime IT field engineering

Field engineering

TCP/IP networking

Cybersecurity best practices

Strong communication

Tools

VSAT systems

Starlink

L-band terminals

FleetBroadband

Iridium Certus

Job description

As a Maritime IT Field Service Technician at Global Satcoms, you will be responsible for delivering high-quality technical support and on-site services to maritime clients across various regions. This includes the installation, commissioning, maintenance, and troubleshooting of satellite communication systems, IT infrastructure, and networking equipment aboard commercial vessels, offshore platforms, and maritime assets.

Tasks

• Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals (e.g., FleetBroadband, Iridium Certus).

• Perform IT systems integration including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks.

• Provide hands-on technical support for onboard IT systems, including routers, switches, servers, Wi-Fi access points, and IoT maritime equipment.

• Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues.

• Complete site surveys, service reports, handover documents, and technical documentation in accordance with Global Satcoms’ standards.

• Ensure all safety protocols and client-specific requirements are followed during onboard interventions.

• Maintain communication with vessel agents, ship operators, and logistics teams to coordinate travel, tools, and spare parts for interventions.

• Provide customer training and onboard support during handover when necessary.

Requirements

• Proven experience in field engineering or maritime IT support roles (minimum 2 years preferred).

• Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems.

• Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices.

• Familiarity with maritime regulations (IMO, ISPS) and onboard IT environment.

• Ability to read technical diagrams and interpret system schematics.

• Strong communication, documentation, and customer service skills.

• Fluent in English; other languages (e.g., Spanish, French, Arabic) are a plus.

• Valid seafarer’s medical (ENG1 or equivalent) and willingness to travel globally on short notice.

Benefits

• Competitive field rates and project-based compensation

• Exposure to global clients in maritime, offshore, and oil & gas sectors

• Ongoing training and certification opportunities

• Opportunity to work within a dynamic and fast-growing international team

Join Global Satcoms and be part of a team delivering top-tier maritime connectivity solutions worldwide. If you're an experienced Maritime IT Field Technician looking for a flexible, remote opportunity, we'd love to hear from you!