Managed IT Solutions Engineer - Greece

UNAVAILABLE; Town of Greece (NY); On-site; USD 90,000 - 160,000; Full time

Job summary

Unknown company is seeking a Managed IT Solutions Engineer to be the primary technical contact for maritime customers worldwide. The role involves translating vessel IT requirements into bespoke designs spanning network, onboard infrastructure, cybersecurity, and managed services.

You will collaborate with sales, engineering, and operations to ensure successful delivery. Responsibilities include designing vessel networking solutions, producing proposals and BoMs, and supporting delivery with

Qualifications

• 3+ years in IT solutions, systems integration, or network engineering roles.
• Hands-on experience with core IT infrastructure—Windows Server, Active Directory, virtualization platforms, Microsoft 365, endpoint management, and/or Windows/macOS desktop administrator.
• Hands-on experience designing LAN/WAN, routing, switching, and firewall solutions.
• Demonstrated customer-facing or pre-sales technical experience
• Ability to produce clear technical documentation and proposals
• Strong communicator comfortable working across cultures and time zones
• Proficiency in English (additional languages a plus)

Responsibilities

• Engage with channel partners to document IT and connectivity requirements.
• Design bespoke IT solutions for vessel networking and onboard IT.
• Produce technical proposals, scopes of work, and BoM for quotes.
• Act as technical bridge between customers and internal teams.
• Oversee delivery and commissioning of IT solutions; provide on-site or remote support.
• Feed customer insights to inform product development.
• Support commercial opportunities with meetings, RFPs, and presentations.
• Collaborate with Sales Managers and attend meetings to promote IT services.
• Ensure designs comply with maritime regulations and vendor standards.
• Keep knowledge up-to-date on maritime IT trends and competitors.
• Update sales accounts on progress and upsell opportunities.

Skills

Customer-facing experience

Technical documentation

English proficiency

Tools

Windows Server

Active Directory

Virtualization

Microsoft 365

Endpoint management

Job description

Overview

As Managed IT Solutions Engineer, you will be the primary technical and consultative point of contact for maritime customers worldwide. Reporting to the Director, Managed IT Services with a dotted line to the Regional Sales Manager, you will work with the Sales team translate complex vessel and fleet IT requirements into bespoke, deliverable solutions — spanning network design, hardware, and managed services — while partnering internally with sales, engineering, and operations teams to ensure seamless delivery.

Responsibilities

• Engage directly with channel partners, shipping companies, vessel operators, and fleet managers to understand and document IT and connectivity requirements.


• Design bespoke, fit-for-purpose IT solutions covering vessel networking (VSAT, LTE, Wi-Fi), onboard IT infrastructure, cybersecurity, and managed IT services.


• Produce detailed technical proposals, scopes of work, and Bill of Materials (BoM) to support commercial quotes and customer sign-off.


• Act as the technical bridge between customers and internal teams (sales, engineering, operations, procurement) throughout project delivery lifecycle.


• Oversee and support the delivery and commissioning of IT solutions, providing on-site assistance or remote technical guidance as required.


• Contribute to product development by feeding back customer insights, solution gaps, and market trends to the Director of Managed Services.


• Support commercial opportunities by participating in customer meetings, RFP responses, technical presentations and trade shows alongside sales teams.


• Working closely with Sales Managers and attending meetings with them to promote IT services.


• Ensure all designs comply with maritime regulations, vendor standards, and internal quality/security frameworks.


• Maintain up-to-date knowledge of maritime IT trends, emerging technologies, and competitor offerings.


• Keep sales account manager(s) up to date with customers’ progress, changes, and upselling suggestions based on account activities.

Qualifications

REQUIRED QUALIFICATIONS

• 3+ years in IT solutions, systems integration, or network engineering roles


• Hands-on experience with core IT infrastructure—such as Windows Server, Active Directory, virtualization platforms, Microsoft 365, endpoint management, and/or Windows/macOS desktop administrator.


• Hands-on experience designing LAN/WAN, routing, switching, and firewall solutions


• Demonstrated customer-facing or pre-sales technical experience


• Ability to produce clear technical documentation and proposals


• Strong communicator comfortable working across cultures and time zones


• Proficiency in English (additional languages a plus)

PREFERRED QUALIFICATIONS

• Experience in maritime, offshore, transportation, or remote connectivity environments


• Familiarity with VSAT, Starlink, LTE, or hybrid WAN technologies.


• Experience selling on-premises equipment and not just cloud solutions.


• Understanding of maritime cybersecurity standards (BIMCO, IACS UR E26/E27)


• Relevant certifications (CompTIA A+, CCNA/CCNP, CompTIA Network+, or vendor-specific)


• Exposure to MSP operations, ITSM frameworks, or managed services delivery


• Project management or solutions delivery experience


• Familiarity with bandwidth restricted or volume metered connectivity.

Competency profile

• Technical curiosity— stays current with networking, cloud, and maritime tech developments and applies them practically.


• Customer empathy— listens actively, asks the right questions, and translates operational challenges into IT requirements.


• Solution thinking— balances technical precision with commercial pragmatism; builds the right solution, not just the perfect one.


• Delivery ownership— takes accountability from design through deployment; doesn\'t drop the thread when a project transitions.


• Global mindset— comfortable working remotely with colleagues and customers across different regions, time zones, regulations, and operational contexts.


• Flexibility - Ability to travel to customer in-person meetings, trade shows and company events as needed.