Maritime IT Field Service Technician

Global Satcoms; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Ongoing training opportunities

Global travel opportunities

International team environment

Competitive field rates

Job summary

Global Satcoms seeks a Maritime IT Field Service Technician to deliver on-site support for maritime clients. You will install, commission, maintain, and troubleshoot satellite communication systems and IT infrastructure aboard vessels and offshore platforms.

Role requires hands-on IT system integration, network setup, cybersecurity checks, and collaboration with NOC teams. Travel globally on short notice is expected, with strong communication and safety compliance throughout assignments.

Qualifications

• Minimum 2 years of experience in field engineering or maritime IT support.
• Knowledge of maritime VSAT, L-band, and hybrid satellite systems.
• Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity practices.
• Familiarity with maritime regulations (IMO, ISPS) and onboard IT environments.
• Ability to read technical diagrams and interpret system schematics.
• Strong communication, documentation and customer service skills.
• Fluent in English; additional languages are a plus.
• Valid seafarer’s medical (ENG1 or equivalent) and willingness to travel globally on short notice.

Responsibilities

• Conduct field installations, upgrades and commissioning of satellite systems (VSAT, Starlink, L-band).
• Perform IT systems integration including onboard LAN/WAN setup, IP networking, and firewall configuration.
• Provide hands-on technical support for onboard IT systems (routers, switches, servers, Wi-Fi, IoT).
• Collaborate with NOC teams and remote engineering support to diagnose connectivity issues.
• Complete site surveys, service reports, and handover documents per Global Satcoms standards.
• Ensure safety protocols and client requirements are followed during onboard interventions.
• Coordinate travel, tools and spare parts with vessel agents and logistics teams.
• Provide customer training and onboard support during handover when needed.

Skills

Field engineering

Maritime IT support

TCP/IP networking

Cybersecurity best practices

Communication

Documentation

Fluent English

Education

ENG1 Seafarer medical certificate

Tools

VSAT systems (C/Ku/Ka-band)

Starlink

FleetBroadband

Iridium Certus

Job description

As a Maritime IT Field Service Technician at Global Satcoms, you will be responsible for delivering high-quality technical support and on-site services to maritime clients across various regions. This includes the installation, commissioning, maintenance, and troubleshooting of satellite communication systems, IT infrastructure, and networking equipment aboard commercial vessels, offshore platforms, and maritime assets.

Tasks

• Conduct field installations, upgrades, and commissioning of VSAT systems (C/Ku/Ka-band), Starlink, and L-band terminals (e.g., FleetBroadband, Iridium Certus).

• Perform IT systems integration including onboard LAN/WAN setup, IP networking, firewall configuration, and cybersecurity compliance checks.

• Provide hands-on technical support for onboard IT systems, including routers, switches, servers, Wi-Fi access points, and IoT maritime equipment.

• Collaborate with NOC teams and remote engineering support to diagnose and resolve connectivity and system performance issues.

• Complete site surveys, service reports, handover documents, and technical documentation in accordance with Global Satcoms' standards.

• Ensure all safety protocols and client-specific requirements are followed during onboard interventions.

• Maintain communication with vessel agents, ship operators, and logistics teams to coordinate travel, tools, and spare parts for interventions.

• Provide customer training and onboard support during handover when necessary.

Requirements

• Proven experience in field engineering or maritime IT support roles (minimum 2 years preferred).

• Strong knowledge of maritime VSAT, L-band, and hybrid satellite systems.

• Solid understanding of TCP/IP networking, VLANs, VPNs, and cybersecurity best practices.

• Familiarity with maritime regulations (IMO, ISPS) and onboard IT environment.

• Ability to read technical diagrams and interpret system schematics.

• Strong communication, documentation, and customer service skills.

• Fluent in English; other languages (e.g., Spanish, French, Arabic) are a plus.

• Valid seafarer’s medical (ENG1 or equivalent) and willingness to travel globally on short notice.

Benefits

• Competitive field rates and project-based compensation

• Exposure to global clients in maritime, offshore, and oil & gas sectors

• Ongoing training and certification opportunities

• Opportunity to work within a dynamic and fast-growing international team