Maritime GSOC Operator: Incident Response & Monitoring

Saronic Technologies Inc.; Austin (TX); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental and Vision Insurance

Time Off

Parental Leave

401(k) Plan

Stock Options

Life Insurance

Disability Insurance

Pet Insurance

Free Lunch

Snacks & Drinks

Descripción de la vacante

Saronic Technologies Inc. is seeking a GSOC Operator to deliver seamless customer service and incident management in a fast-paced security environment.

You will monitor physical security systems, respond to incidents, and escalate per protocol while coordinating with Risk Intelligence, IT, and InfoSec to ensure swift containment. This role requires strong customer service skills, incident response experience, and collaboration across business units.

Formación

• 1+ year of experience in a physical security role.
• Knowledge of physical security systems.
• Experience in incident response.
• Ability to work in a fast-paced, dynamic environment.
• Ability to collaborate across business units to resolve incidents.

Responsabilidades

• Monitor for, and respond to, physical security incidents.
• Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents.
• Notify incident commanders and escalate incidents per protocol.
• Participate in regular training and exercises for incident response.
• Collaborate with Security Systems team to report malfunctions and troubleshoot.
• Maintain a culture of customer service excellence.

Conocimientos

Customer service

Incident response

Team collaboration

Fast-paced work

Educación

High school diploma or equivalent

Associate or Bachelor's in Criminal Justice / Security Studies or related field

Descripción del empleo

Saronic Technologies Inc. is seeking a GSOC Operator to deliver seamless customer service and incident management in a fast-paced security environment.

You will monitor physical security systems, respond to incidents, and escalate per protocol while coordinating with Risk Intelligence, IT, and InfoSec to ensure swift containment. This role requires strong customer service skills, incident response experience, and collaboration across business units.