Global Security Operations Center (GSOC) Operator

VulnU; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid parental leave

Retirement match

100% health premiums covered

Equity options

Job summary

Saronic Technologies in Austin, TX is seeking a GSOC Operator to deliver incident management and strong customer service. You will monitor security events, coordinate with Risk Intelligence, IT and InfoSec, and escalate incidents per protocol.

The role emphasizes rapid response and hands-on troubleshooting of physical security systems. The ideal candidate has a high school diploma, 1+ year in physical security, and solid communication skills to work across teams.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred in Criminal Justice, Security Studies or related field.
• 1+ year of experience in a physical security role.
• Knowledge of physical security systems.
• Experience in incident response.
• Ability to collaborate across business units to resolve incidents.

Responsibilities

• Monitor for, and respond to, physical security incidents.
• Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents.
• Notify incident commanders and escalate incidents per protocol.
• Participate in regular training and exercises for incident response.
• Collaborate with the Security Systems team to report malfunctions and conduct troubleshooting.
• Maintain a culture of customer service excellence.

Skills

Customer service

Incident response

Troubleshooting

Security systems knowledge

Clear communication

Education

High school diploma or equivalent

Associate or Bachelor's degree in Criminal Justice / Security Studies

Job description

# Global Security Operations Center (GSOC) OperatorSaronic · saronic.comCategory: Detection & ResponseLocation: Austin, TX## Quality of lifeWhat the posting states. Hover or tap a perk to see the line it came from.* Paid parental leave* Retirement match* 100% health premiums covered* EquitySaronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.Job Summary: The Global Security Operations Center (GSOC) Operator will deliver a seamless and efficient customer service and incident management experience. This role involves systems monitoring, incident response, and escalations. The ideal candidate has strong customer service skill and is experienced with incident response and basic troubleshooting of physical security systems. Responsibilities:Monitor for, and respond to, physical security incidents. Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents. Notify incident commanders and escalate incidents per protocol Participate in regular training and exercises for incident response. Collaborate with the Security Systems team to report malfunctions and conduct troubleshooting. Maintain a culture of customer service excellence.Qualifications:High school diploma or equivalent required; associate or bachelor's degree in Criminal Justice, Security Studies or a related field preferred. 1+ year of experience in a physical security role. Knowledge of physical security systems. Experience in incident response. Ability to work in a fast-paced, dynamic environment. Ability to collaborate across business units to resolve incidents. Preferred Skills:Ability to handle sensitive information with discretion. Ability to assess risk and make an informed-decision during fast-paced incidents. Ability to communicate clearly and effectively both written and vocal. Work Environment/Physical Demands:Extended hours may be necessary to support mission-critical operations. Prolonged periods of sitting at a desk and working on a computer. Lifting and carrying items up to 20 pounds occasionally (e.g., system hardware). Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of servicesSaronic pays 100% of the premium for employees and 80% for dependentsDental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision careSaronic pays 100% of the premium under the basic plan for employees and 80% for dependentsTime Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parentsCompetitive Salary: Industry-standard salaries with opportunities for performance-based bonusesRetirement Plan: 401(k) plan with company matchStock Options: Equity options to give employees a stake in the company’s successLife and Disability Insurance: Basic life insurance and short- and long-term disability coveragePet Insurance: Discounted pet insurance options including 24/7 Telehealth helplineAdditional Perks: Free lunch benefit and unlimited free drinks and snacks in the office Saronic CCPA Notice for Candidates and California EmployeesIf this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.