Maritime Customer Care Advisor - Parts & Tech Support

Chris Craft Corporation; Sarasota (FL); Presencial; USD 60.000 - 62.000; Jornada completa

Descripción de la vacante

Chris-Craft Corporation is seeking a Customer Care Advisor in Sarasota, FL to support our dealer network and boat owners. You will resolve inquiries, handle parts requests, and coordinate with shipping to ensure on-time delivery.

Ideal candidates have 2-5 years in customer service or related roles, a customer-first mindset, and strong communication. Experience with ERP/CRM and MS Office is expected, with an emphasis on quality service and problem solving.

Formación

• 2-5 years of experience in customer service, sales, or related role.
• Marine industry experience is a plus.
• Customer-first mindset and passion for helping people.
• Strong written and verbal communication skills.
• Tech-savvy with ERP, CRM, and Office tools.

Responsabilidades

• Be the go-to expert for technical and parts support for dealers.
• Respond to customer inquiries with speed and accuracy.
• Process and track parts orders and ensure on-time delivery.
• Collaborate with shipping and inventory teams to maintain flow.
• Propose creative solutions to satisfy customers and the business.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Herramientas

ERP systems

CRM software

Microsoft Office

Descripción del empleo

Chris-Craft Corporation is seeking a Customer Care Advisor in Sarasota, FL to support our dealer network and boat owners. You will resolve inquiries, handle parts requests, and coordinate with shipping to ensure on-time delivery.

Ideal candidates have 2-5 years in customer service or related roles, a customer-first mindset, and strong communication. Experience with ERP/CRM and MS Office is expected, with an emphasis on quality service and problem solving.