Customer Care Advisor

Chris Craft Corporation; Sarasota (FL); On-site; USD 60,000 - 62,000; Full time

Job summary

Chris-Craft Corporation is seeking a Customer Care Advisor in Sarasota, FL to support our dealer network and boat owners. You will resolve inquiries, handle parts requests, and coordinate with shipping to ensure on-time delivery.

Ideal candidates have 2-5 years in customer service or related roles, a customer-first mindset, and strong communication. Experience with ERP/CRM and MS Office is expected, with an emphasis on quality service and problem solving.

Qualifications

• 2-5 years of experience in customer service, sales, or related role.
• Marine industry experience is a plus.
• Customer-first mindset and passion for helping people.
• Strong written and verbal communication skills.
• Tech-savvy with ERP, CRM, and Office tools.

Responsibilities

• Be the go-to expert for technical and parts support for dealers.
• Respond to customer inquiries with speed and accuracy.
• Process and track parts orders and ensure on-time delivery.
• Collaborate with shipping and inventory teams to maintain flow.
• Propose creative solutions to satisfy customers and the business.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Tools

ERP systems

CRM software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Advisor

Full Time Indirect Sarasota, FL, US

2 days ago Requisition ID: 2767

Salary Range: $60,000.00 To $62,000.00 Annually

Join the Legacy. Be the Voice of Chris-Craft.

For over a century, Chris-Craft has built more than just boats—we’ve crafted experiences, memories, and a legacy of excellence on the water. Now, we’re looking for a Customer Care Advisor who shares our passion for craftsmanship and customer satisfaction.

If you love problem-solving, thrive in a fast-paced environment, and want to be the bridge between our world-class boats and the people who love them, this is your chance to set sail on a rewarding career!

Your Role:

As a Customer Care Advisor, you’ll be at the heart of our operation—providing expert support to our dealer network and boat owners while ensuring every customer experience reflects the Chris-Craft gold standard.

What You’ll Do:

• Be the go-to expert for technical and parts support for dealers.
• Respond to customer inquiries with speed, accuracy, and a smile.
• Process and track parts orders—ensuring they get where they need to go, on time.
• Work closely with shipping and inventory teams to keep everything running smoothly.
• Solve challenges creatively, making decisions that satisfy both customers and the business.

What You Bring to the Team:

• 2-5 years of experience in customer service, sales, or a related role ( marine industry experience is a plus! ).
• A customer-first mindset—you love helping people and solving problems.
• Strong communication skills both written and verbal
• Tech-savvy—ERP systems, CRM software, and Microsoft Office are all in your wheelhouse.
• Detail-oriented and organized

Why You’ll Love Working Here:

Be part of an iconic brand with a rich history in luxury craftsmanship. Work in a fast-paced, supportive environment where no two days are the same. Enjoy great perks—competitive salary, benefits, and the chance to grow within the company.

We are an Equal Opportunity Employer as well as a drug-free workplace. All offers of employment are contingent upon the successful completion of a pre-employment drug screen and background screen.