Maritime Commercial Sales Coordinator - Grow Key Accounts

Hapag-Lloyd AG; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Hapag-Lloyd AG in Houston seeks a Coordinator of Commercial Sales to drive day-to-day commercial activities, strengthen customer relationships, and deliver rate proposals aligned with our Quality Strategy. You will work with sales execution and customer service to understand customer needs and provide effective solutions that boost volume and satisfaction.

The role emphasizes collaboration across Trade Management, Account Management, and Quality teams, with responsibilities including rate

Qualifications

• High school diploma and 2 years’ work-related experience in the Maritime/Liner Shipping/Transportation Industry.
• Passion for account management and sales including identification, negotiation and issue resolution.
• Results driven and motivated to independently drive solutions that meets our customers’ expectations.
• Excellent communication and interpersonal skills to drive positive customer engagement and performance.
• Team player that works well with others to drive success for the customer, team and the organization.
• Knowledge of shipping terms, routings, schedules and port operations.
• Ability to use maps, atlases and other geographic reference materials to determine nearest ports and terminals.
• Knowledge of the best mode of transportation for ground transport between the customer and terminals.
• Use questioning to identify specific problems and related information.
• Logically determines the approach to solving the immediate problem.
• Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint) and other software.

Responsibilities

• Lead the day to day commercial activities including customer calls, performance reporting and rate proposals.
• Implement and drive our new core promises aligned to our 2023 Quality Strategy.
• Schedule and drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and CL2 contribution.
• Monitor account performance and prepare actual performance reports allocated through Account Management.
• Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume.
• Communicate relevant service information, market developments and competition activities.
• Prepare rate quotations and coordinate with the Trade Management department for RFQ’s and new service contract proposals.
• Drive Core promises and performance of assigned account base to meet or exceed targeted service levels.
• Onboard quick quotes with account portfolio.
• Initiate waiver requests related to Commercial discrepancies; free time requests.
• Prepare bid packages as required.
• Onboard new contract customers with related stakeholders.
• Align, validate, and audit contract results with Quality team.
• Liaise with internal departments to resolve commercial grievances.

Education

High school diploma

2 years’ work-related experience in the Maritime/Liner Shipping/Transportation Industry

Tools

MS Office

MS Teams

Excel

PowerPoint

Job description

Hapag-Lloyd AG in Houston seeks a Coordinator of Commercial Sales to drive day-to-day commercial activities, strengthen customer relationships, and deliver rate proposals aligned with our Quality Strategy. You will work with sales execution and customer service to understand customer needs and provide effective solutions that boost volume and satisfaction.

The role emphasizes collaboration across Trade Management, Account Management, and Quality teams, with responsibilities including rate