Marine Cargo Claims Analyst – Onsite, Detail-Driven

MSC Mediterranean Shipping Company SA; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision Insurance

Life Insurance: up to $50,000 annually

Long-term disability benefits

Flexible Spending Accounts

Supplemental Life, Accident, Critical

Job summary

MSC Mediterranean Shipping Company seeks a Cargo Claims Analyst to manage marine cargo claims across designated US ports. You will oversee the full claims lifecycle from receipt to resolution, conduct in-depth investigations, and liaise with customers and vendors to ensure timely, compliant outcomes.

You will work closely with the Legal Division and Claims Department, maintaining precise records and meeting deadlines while traveling to our designated office for on-site work five days a week.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with maintaining complex records in an organized fashion.
• Experience with commercial collections preferred.

Responsibilities

• Manage and independently oversee a caseload of marine cargo claims for assigned ports.
• Closely track cargo claims files throughout their development and provide status updates as required.
• Conduct thorough claim investigations, including review of policies, liability assessment, damage evaluation, and compliance with applicable laws and regulations.
• Maintain detailed, accurate, and well-organized claim records to ensure the most current information is readily available for internal review.
• Monitor claims files for unusual circumstances or risk factors requiring escalation within the company.
• Track, enforce, and issue notices for strict contractual and legal deadlines.
• Engage and communicate effectively with customers, vendors, colleagues, and counterparties both domestically and internationally to maintain consistent information flow.

Skills

Attention to detail

Communication

Customer orientation

Decision making

Dependability

Organization & time mgmt

Proactivity

Problem solving

Prioritization

Team player

English

MS Excel

Education

Bachelor’s degree or equivalent

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company seeks a Cargo Claims Analyst to manage marine cargo claims across designated US ports. You will oversee the full claims lifecycle from receipt to resolution, conduct in-depth investigations, and liaise with customers and vendors to ensure timely, compliant outcomes.

You will work closely with the Legal Division and Claims Department, maintaining precise records and meeting deadlines while traveling to our designated office for on-site work five days a week.