Spa & Sports Guest Experience Manager (4-month Contract)

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 22,000 - 40,000; Part time

Job summary

Crew Life at Sea Ltd. in Miami, FL seeks a guest services coordinator for a 4-month assignment. You will handle guest feedback, train reception staff on processes, and manage daily administrative tasks while designing rosters to optimize resource use.

You will motivate the team, provide all-round care to guests, and actively cross-sell department offers. The initial contract lasts four months with potential follow-up renewals.

Responsibilities

• Competent handling of guest feedback
• Familiarize the reception staff with general processes as well as with the daily tasks
• Daily closing and execution of administrative activities
• Roster design and effective allocation of employee resources
• Motivation of employees and the entire team
• All-round care of the guests (hosts, service providers, contact persons)
• Active cross-selling with regard to further offers from the other departments

Job description

Crew Life at Sea Ltd. in Miami, FL seeks a guest services coordinator for a 4-month assignment. You will handle guest feedback, train reception staff on processes, and manage daily administrative tasks while designing rosters to optimize resource use.

You will motivate the team, provide all-round care to guests, and actively cross-sell department offers. The initial contract lasts four months with potential follow-up renewals.