Marine Tech Support Specialist

McDurmon Marine; Center (IN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

401k

Paid Time Off

Paid holidays

Competitive wages

Discounts on product

Opportunities to grow within the team

Casual Environment

Discounted Merchandise

FUN

Job summary

McDurmon Marine is seeking a Marine Call Center Technician to diagnose and advise on boat repair issues, and provide product information to customers. You will investigate problems, document records, and help ensure a positive service experience in a call center environment.

Qualifications include 2 years in a technical repair role, proficiency with Microsoft Office, and prior call center or customer service experience. This full-time position offers benefits and growth opportunities.

Qualifications

• 2 years of experience in a Technical Repair role preferred
• Microsoft Office proficiency required
• Call Center or customer service experience preferred

Responsibilities

• Diagnose and troubleshoot boat issues based on experience
• Provide product information and repair guidance to customers
• Document interactions and update customer records
• Maintain a safe and clean work environment
• Respond to customer inquiries and complaints professionally

Skills

Technical Repair experience

Customer service orientation

Tools

Microsoft Office

Job description

McDurmon Marine is seeking a Marine Call Center Technician to diagnose and advise on boat repair issues, and provide product information to customers. You will investigate problems, document records, and help ensure a positive service experience in a call center environment.

Qualifications include 2 years in a technical repair role, proficiency with Microsoft Office, and prior call center or customer service experience. This full-time position offers benefits and growth opportunities.