Marine Call Center Technician

McDurmon Marine; Center (IN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

401k

Paid Time Off

Paid holidays

Competitive wages

Discounts on product

Opportunities to grow within the team

Casual Environment

Discounted Merchandise

FUN

Job summary

McDurmon Marine is seeking a Marine Call Center Technician to diagnose and advise on boat repair issues, and provide product information to customers. You will investigate problems, document records, and help ensure a positive service experience in a call center environment.

Qualifications include 2 years in a technical repair role, proficiency with Microsoft Office, and prior call center or customer service experience. This full-time position offers benefits and growth opportunities.

Qualifications

• 2 years of experience in a Technical Repair role preferred
• Microsoft Office proficiency required
• Call Center or customer service experience preferred

Responsibilities

• Diagnose and troubleshoot boat issues based on experience
• Provide product information and repair guidance to customers
• Document interactions and update customer records
• Maintain a safe and clean work environment
• Respond to customer inquiries and complaints professionally

Skills

Technical Repair experience

Customer service orientation

Tools

Microsoft Office

Job description

WHY SHOULD YOU WORK FOR MCDURMON?

McDurmon Distribution is a marine products ecommerce and catalog company.

Benefits

McDurmon is offering several exciting positions that are catered toward boating and water sport enthusiasts, and to those with customer-focused and Boat tech backgrounds! Mcdurmon employees are treated like family and our number one asset, and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:

• Medical Insurance
• 401k
• Paid Time Off
• Paid holidays
• Competitive wages
• Discounts on product
• Opportunities to grow within the company
• Casual Environment
• Discounted Merchandise
• FUN

McDurmon Marine

Employment Type: Full-Time

Summary

The Marine Call Center Technician is responsible for providing expert level service to the McDurmon team, as well as customers by investigating, diagnosing, and advising on repair issues with boats in an efficient and accurate manner. McDurmon Marine Technicians are also for helping customers by providing product and service information and resolving technical issues. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Essential Duties And Responsibilities

• Expertly diagnose a wide variety of issues based upon experience
• Maintain leading-edge knowledge of marine diagnosis technology
• Maintain a positive attitude and be a productive member of our team
• Provide our customers with a positive service experience
• Maintain a safe and clean work environment
• Be a problem solver and be willing to tackle anything - Be able to work independently and efficiently
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Any other requests from supervisor
• Obtain a solid understanding and knowledge of all of McDurmon’s product lines

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Technical Skills: Strong mechanical aptitude, knowledge of engines, knowledge of electrical systems, knowledge of ignition systems, knowledge of cooling systems, knowledge of propellers

Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing.

Qualifications

The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Education/Experience: 2 years of experience in a Technical Repair role preferred
• Computer Skills: Knowledge of Microsoft Office preferred
• Call Center: Previous experience in customer service, sales, or other related fields

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: Call center
• Physical Demands: While performing the duties of the job, the employee is regularly required to stand, sit for extended periods of time.
• Employee is frequently required to speak and hear.