Marine Service Operations Manager

Brunswick; Tampa (FL); Vor Ort; USD 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Health Savings Account

Wellbeing program

Product discounts

Zusammenfassung

Brunswick, a global marine leader, is seeking a Service Manager to oversee the service department's operations, support vessel lifecycle, and drive safety, quality, and customer satisfaction.

You will recruit and develop staff, manage refurbishment and maintenance for fleet boats, monitor performance metrics, and collaborate across departments. The role offers a competitive $60,000 salary with discretionary bonuses and a comprehensive benefits package.

Qualifikationen

• Excellent verbal and written communication skills.
• Excellent customer service and communication skills.
• Minimum of two years previous management experience in a similar industry.
• Demonstrated ability to multi-task and manage human and physical resources.
• Ability to monitor and analyze key performance metrics.
• Ability to maintain positive relationships with staff and customer.
• Proficiency with all Microsoft Office products.

Aufgaben

• Recruits, hires, trains, and supervises all department personnel.
• Oversees refurbishment and readiness of fleet boats to support sales initiatives, ensuring vessels meet quality, safety, and presentation standards prior to sale.
• Provides leadership and oversight for technicians supporting regional FBC maintenance operations, ensuring service quality, consistency, resource allocation, and timely completion of maintenance activities.
• Monitors and assures efficient completion of all current and future service jobs.
• Maintains a positive rapport with department staff.
• Upholds positive customer relations and fields all customer-related issues, concerns, and inquiries.
• Provides a safe working environment by abiding by local, state, and federal workplace regulations as well as internal policies that protect staff and customers.
• Monitors and adjusts labor and physical resources to promote year-round profitability through expense ratio control.
• Ensures the department has all parts, tools, and equipment necessary to function seamlessly.
• Continually monitors key metrics (i.e., technician efficiency and productivity) and provides constructive feedback to achieve department goals.
• Ensures adequate and effective interdepartmental communication and collaboration.
• Communicates effectively with customers through a variety of mediums.
• The service manager may also perform duties of additional staff when needed including Service Writer, Technician, Rigger, Warranty Specialist, Parts Specialist, and Lot Crew.
• Anything else needed or asked upon.

Kenntnisse

Communication

Customer service

Management experience

KPIs

MS Office

Jobbeschreibung

Brunswick, a global marine leader, is seeking a Service Manager to oversee the service department's operations, support vessel lifecycle, and drive safety, quality, and customer satisfaction.

You will recruit and develop staff, manage refurbishment and maintenance for fleet boats, monitor performance metrics, and collaborate across departments. The role offers a competitive $60,000 salary with discretionary bonuses and a comprehensive benefits package.