Marine Service Coordinator: Customer-Focused & Efficient

MARINE OUTLET INC; Temple (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Vision insurance

Job summary

Marine Outlet Inc is seeking a proactive Service Coordinator to link customers with our marine service team in Temple, TX. You will manage repair orders, document issues, and communicate clearly with customers to ensure a first-class service experience.

Join a growing marine service department where you will coordinate technicians and parts, track work orders, promote maintenance, and help maintain high customer satisfaction in a fast-paced dealership setting.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple customers in a fast-paced environment.
• Experience as service coordinator/writer in dealership preferred.
• Basic knowledge of boats or marine engines is a plus.

Responsibilities

• Greet customers and professionally assess their service and repair needs
• Write up accurate repair orders, and clearly document customer concerns
• Coordinate workflow between technicians and parts department to ensure work is completed efficiently and correctly
• Keep customers informed throughout the repair process. Communicate repair recommendations, estimates, timeliness, and updates to customers.
• Review completed work with customers and explain repairs and maintenance performed
• Follow up with customers upon service completion and ensure high levels of customer satisfaction
• Maintain accurate service records, ensure all work is properly documented, warranty documentation, and dealership compliance paperwork
• Schedule and prioritize technician workloads to maximize shop efficiency
• Promote preventative maintenance and additional services when appropriate

Skills

Customer service

Communication

Organizational skills

Dealership software

Job description

Marine Outlet Inc is seeking a proactive Service Coordinator to link customers with our marine service team in Temple, TX. You will manage repair orders, document issues, and communicate clearly with customers to ensure a first-class service experience.

Join a growing marine service department where you will coordinate technicians and parts, track work orders, promote maintenance, and help maintain high customer satisfaction in a fast-paced dealership setting.