Boat Service Concierge

Marina Holdings LLC; Litchfield (NH); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Irwin Marine is seeking an organized, personable Service Writer to join our Hudson team. You will help customers navigate the service process, keep them informed about their boats, and work closely with our service team to keep repairs and maintenance moving.

If you enjoy building relationships and taking ownership of the details, this is an opportunity to make a difference in every customer’s boating experience.

Competenze

• Experience in customer service or service writing is preferred.
• Strong organizational and detail orientation for multiple work orders.
• Familiarity with marine, automotive, or powersports terminology is helpful.

Mansioni

• Greet customers and respond to service inquiries in person, by phone, and by email in a friendly, professional manner.
• Document requested maintenance, repair symptoms, vessel details, and contact information.
• Open and maintain repair orders, ensuring instructions, authorizations, and records are complete.
• Schedule service appointments and coordinate boat drop-off, pickup, and logistics with the service team.
• Communicate repair needs, priorities, and timelines with Service Manager and technicians.
• Prepare and explain estimates, obtain customer approval for additional work.
• Provide proactive updates about repair progress, parts availability, and scheduling delays.
• Coordinate with parts department to support repairs and track parts needs.
• Review work orders for accuracy and process invoices and payments.
• Assist with warranty documentation and service history records.

Conoscenze

Customer service

Communication

Organization

Service writing/advising

Marine/boat knowledge

Computers/records management

Strumenti

Service management software

Descrizione del lavoro

Irwin Marine is seeking an organized, personable Service Writer to join our Hudson team. You will help customers navigate the service process, keep them informed about their boats, and work closely with our service team to keep repairs and maintenance moving.

If you enjoy building relationships and taking ownership of the details, this is an opportunity to make a difference in every customer’s boating experience.