Marine Service Advisor for Boats & RVs

Doug Russell Inc; Worcester (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Retirement Plan

Health Insurance

Dental

Paid time off

401(k) matching

Employee discount

Life insurance

Job summary

Doug Russell Marine in Worcester, MA is seeking a Marine/Automotive/RV Service Advisor who is self-motivated, detail-oriented, and organized to coordinate service work for customer boats and watercraft. This is a Monday through Friday, full-time, year-round position.

The Service Advisor is the “go to” person for customers dropping off or picking up for service and will manage estimates, scheduling, and documentation throughout the service process, with boating knowledge and strong communication

Qualifications

• Strong leadership and communication skills.
• Well organized and detail oriented.
• High level writing and computer skills; mechanical aptitude.
• Experience in marine, automotive, or RV service writing/advisor preferred.
• Driver's license preferred.

Responsibilities

• Greet customers and provide excellent customer service.
• Build trust, educate customers, and frame recommendations around boating, safety, and longevity.
• Listen to customer concerns and accurately document them.
• Schedule appointments and maintain the service schedule.
• Communicate with technicians to ensure timely completion of repairs.
• Prepare accurate estimates for repairs.
• Process payments and handle cash transactions.
• Provide updates to customers on the status of their repairs.
• Maintain a clean and organized work area.

Skills

Leadership

Communication

Organization

Customer relations

Self-starter

Detail oriented

Time management

Written communication

Mechanical aptitude

Job description

Doug Russell Marine in Worcester, MA is seeking a Marine/Automotive/RV Service Advisor who is self-motivated, detail-oriented, and organized to coordinate service work for customer boats and watercraft. This is a Monday through Friday, full-time, year-round position.

The Service Advisor is the “go to” person for customers dropping off or picking up for service and will manage estimates, scheduling, and documentation throughout the service process, with boating knowledge and strong communication